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unable to add issues as admin

André Schulz
André Schulz July 2, 2020

An Admin in our project is unable to add issues. The button appears as grey (see screenshot). He can however add issues in other projects. 

 

Steps already taken:

- deleted cookies in chrome

- renewed admin rights 

 

any suggestions? Thanks in advance

 

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John Funk
John Funk
Community Leader
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July 2, 2020

Hi André - Welcome to the Atlassian Community!

Give the Permission Helper a try to see what it says. Go to the Permission Scheme for the Project and click on Permission Helper. 

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Krzysztof Daukszewicz [CoreSoft Labs]
Krzysztof Daukszewicz [CoreSoft Labs]
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 2, 2020

Is it possible that he or someone else by accident removed the create issue permission from his project role?

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André Schulz
André Schulz July 2, 2020

Hi, thanks for your reply.

All other admins are still able to create issues. Only his account seems to be not working. Something must have changed in his user that I am unaware of?! 

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