is it possible to change the statement of Automatic Response?

[Mela]

We have the requestor who created the ticket that should view only the automatic response which is "Your request status has changed to L1 Support" -- Well this is correct.

The incorrect is ---- The Approver's view also shows the  "Your request status has changed to L1 Support" which is supposed to be  "The request status has changed to L1 Support".

Is it possible to edit or change this Automatic Response? If yes, how?

We want to change from "Your request" to "The request" for all user's view.

[MrUpsidown]

Also how can we customize that text AND translate it? Another missing translation string??

[L M]

Did you ever find a solution for this?

[George G]

Also looking to customise the "Your request status has changed to" text that appears in customer portal.