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how to import values for dropdown field?

We are moving from Rally to Jira and I want to create custom fields in Jira that will have values that we currently use. Is there a way, through an API or other interface, that I can populate these dropdowns? Adding values one at a time from the UI will be very time consuming

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Sid Pathirana
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Dec 14, 2022

Hi @Karen Gwynn - if you want to do this using the built-in "External System Import" feature in Jira, then I think your CSV file needs to have each option for the <Application Area> field in a different row; your example file seems to have all the import values on the same row.

Header: Summary,Application Area,Application Area,Application Area
Row: Sample Issue,Account Administration,APIs & ODBC Views,Archive Feature for DCB Objects


The steps I follow for bulk uploading into a single-select dropdown field is:


1) Create the custom field in Jira and manually add one of the required values (or a dummy value) to the list of options.


2) Prep the CSV file containing all the other values you want to bulk import, eg:



3) Import the CSV file using the "External System Import" feature under Settings > System > Import and Export



Example of the dropdown list with the imported values:



That worked! I think the thing I was missing previously was to create at least one value in the custom field before importing.

Thanks so much! This will help us tremendously

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Wojciech Śwituła
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Oct 06, 2023 • edited

In my case in the CSV file instead of the field name itself I had to add -> Custom field ("fieldname")

This is what I did: created a custom field (named Application Area) of type dropdown (single select). Added the field to all Issues types where I want it.

Following the instructions in Importing data from CSV, I created a CSV with the following headings

Header: Summary,Application Area,Application Area,Application Area

Row:      Sample Issue,Account Administration,APIs & ODBC Views,Archive Feature for DCB Objects

Used the Import Wizard, mapping Application Area to my custom field and Summary to Summary

Ran the import

Result: one Issue but no values for the custom field.


Please let me know what I need to do differently.



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