Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to automatically delete tickets after 30 days?

hey there guys,

i wanted to ask how to do make my costumers tickets to delete (for good) after 30 days?

when a ticket is marked "Done" i want it to delete after 30 days

3 answers

1 accepted

0 votes
Answer accepted
Prince Nyeche Community Leader May 11, 2021

You can use automation for Jira, specifically the schedule rule and set it to run daily. You can use this JQL

Project =ABC AND status = "Done" and updated < -30d

Then set an action to delete the issue. 

i tried to do that, and for some reason no issues popped up in the JQL bar

Prince Nyeche Community Leader May 11, 2021

Most probably no ticket that fits that criteria at the moment, toggle the number of days to see the result you get. However deleting issues has no reverse buttons. Except you have some data privacy compliance that requires all reported tickets to be deleted after a certain number of days, it's better not to delete it in the first instance.

@Prince Nyecheit worked thanks :P

Like John Funk likes this
1 vote
Jack Community Leader May 11, 2021

I would strongly encourage you not to delete issues. Once they’re gone they’re gone for good. History is always important especially when you’re dealing with customers. Is there some reason why you want to be deleted versus just a done resolve status?

1 vote
John Funk Community Leader May 11, 2021

Hi Eric - Welcome to the Atlassian Community!

You can do as guided by @Prince Nyeche  - that should work well.

But I would caution you on deleting any issues in Jira. It is better to just leave them as Done so they are searchable in the future if needed. You can exclude Done issues from boards and filters so there's really no need to delete them. 

i tried and what he gave me and no issues showed up

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

326 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you