creating board on existing project - bug

[petr holik]

Hi all,

I am new to Jira, and I created my own project and when I tried to create new board from existing project, I can fill name, location but cannot map any project, only see 'No Matches' any ideas? how can I create new board for my new project?

thank you

[John Funk · Accepted solution]

Hi Petr - Welcome to the Atlassian Community!

Can you be more specific about the "No Matches" error? Can you share a screenshot?

And what type of Project is it? 

[petr holik]

Hi John,

of course, I forgot attach it..here is it

Project type is software

[John Funk]

That's odd - if you clear the Location do any projects show up on your list? 

[petr holik]

Hello @John Funk ,

unfortunately not, the same result as is

[John Funk]

Sounds like time for a support ticket with Atlassian  :-(

https://support.atlassian.com/contact/#/

[Deleted user]

I have got the same problem.

[John Funk]

Hey @petr holik  - Any update on this one from support? 

[petr holik]

Hey @John Funk ,

I didn t wrote them, because it was test case study if we should implement JIRA, but we have problems with more things and lack of documentantion/tutorials was main reason why to implement competitive SW

[Steef van Velzen]

Hi @John Funk , we've got the same problem. There's an existing project but I can't add a new board to it:

I wanted to create a support ticket here, but the form is sending me back to the community: https://support.atlassian.com/contact/#/

Is that because we're using a free version? 

[John Funk]

Hi Steef - What type of project is it? 

@petr holik  - Can you close this one out of selecting the Accept answer field? Thanks!

[Steef van Velzen]

@John Funk it's a Software project, and it doesn't matter if I'm trying to create a Scrum or a Kanban board...both show me 'No matches'

[John Funk]

But is it a Team-managed, Company-managed, or Jira Service Management project? 

[Steef van Velzen]

@John Funk it's Team-managed

[John Funk]

Ah, that would explain it. Here's some general guidance for that.

You will need to create a filter for the Team-managed project, something like Project = ABC ORDER by Rank ASC where ABC is the project key for your Next-gen project. Be sure to save the filter and share it. Or you can use an existing filter if one exists with the same issues in it.

Go to your list of boards and click on Create board

Choose either Kanban or Scrum

Choose create based on an existing Filter.

Then attach it to the new filter you just created.

For the Location field, you will not be able to use a Team-managed, Business, or JSM Project - only Company-managed Software projects. Or you can link to your profile - probably best in this case. But this will not keep the board from working - it really only cares about the project(s) in the filter. I usually just use another "dummy" Company-managed project as the location. 

Then you are all set. You can modify the board as you need to.

[Steef van Velzen]

Awesome, thanks @John Funk !!

[Paul Osetinsky]

@John Funk 's answer is helpful and solves the problem, but this is a UI/UX bug.

The presence of a searchable form called "Projects" available during Board creation makes it reasonable for the user to expect it to populate Projects they've already created. Futhermore, there's no way a user would know that they'd have to create a custom filter for this form field to be populated, much less how to create and define one.