Why @user is not visible in comments ?

[M]

Hi There,

When i use @ to send the comment to a user, several user are not visible ( proposed) when i type a letter. Some of user are automatically proposed and other : nothing.

Any idea?

Thanks a lot !

[RambanamP · Accepted solution]

check this jira KB document

https://confluence.atlassian.com/display/JIRAKB/Mentions+are+Not+Working+in+JIRA

[M]

PErfect, thanks for this checkup list. Many thanks !!