I have an active user with site access that is no longer available in the "assignee" dropdown. I have been able to assign him to tasks for years, but suddenly he is no longer available on the "assignee" list. Please help.
Hi Laura, for the project where this is occurring can you verify they are part of the project? How you do this depends on the type of project and whether on cloud/server but let me throw out this as a first attempt...
project settings > permissions
inspect the Assignable user permissions. is the user in any of the roles/groups listed?
Laura, first it is Jack not Mark ;-). Second you should not include your URL above as this is a public forum. Now on to your issue. It may be that you are on a Next-gen project. Can you share a screenshot of what you are seeing? If you are on the board view of the project do you see something like this...
Can you click on Project settings and choose Access of do you see Permissions?
Oh geeze, I was emailing with a Mark when I emailed you, sorry about that, Jack! Thanks again for helping me out. Attached are two screenshots. NOTE - I just checked with the employee who is missing on the "assignee" dropdown and he IS able to assign tasks to himself. However, I am not able to assign to him.
Hmmm, something isn't adding up. If you are saying that you can assign issues to others but not this one person then I would expect that person to not have permissions (assignable) in the project. However, you indicate others can assign him/her issues in the same project? Can you pull a third person into the equation and check if they see this person in their drop down? Also, if you are an admin you could log in as another person and check.
Strange, right?! I have been able to assign him for years and his access is no different than anyone else's. We use Jira for very basic task tracking in kanban boards. I asked a third person to check, he is unable to locate that employee in the assignee list, also. But again, the employee in question can assign tasks to himself. Very odd.
so have you actually witnessed this person entering their name and seeing it in the drop down? same project? It still feels like a permissions issue. Maybe a group/role has changed? can you share screenshot of what you have for "Assignable users" under project settings > permissions? example....
Jack, another user posted this answer; looks like this is a documented issue that is being investigated, thankfully - https://jira-core.status.atlassian.com/incidents/c55k71d89qyy?_ga=2.267918988.321252160.1579702567-53276199.1543261292
Thank you so much for your help. I'm all ears if you have any other suggestions, but hopefully Atlassian will be resolving quickly.
I have an active user with site access that is no longer available in the "assignee" dropdown. I have been able to assign him to tasks for years, but suddenly he is no longer available on the "assignee" list or using @ in the comments sections. Could someone help? .
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