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Why is an active user not showing up in assignee list?

I have an active user with site access that is no longer available in the "assignee" dropdown.  I have been able to assign him to tasks for years, but suddenly he is no longer available on the "assignee" list.  Please help. 

4 answers

1 accepted

Thank you for letting me know! 

The issue still exists after the recent Jira update to the nav. This is just for one user, weirdly and is super annoying and has not been adequately addressed at all. 

This just started happening to me.  We are on Jira SERVER 8.3.3 (yes, outdated, but might help others).  This occurred after doing a Jira directory migration to move users from one AD server to another within the Jira AD migration tool Admin -> User Managment -> User Directories -> Migrate users from one directory to another.

Seems the migrated users were left in the old directory but deactivated, so I went through and deleted the users from old directory (Make sure old directory is higher up in precedence and delete the user; it will state they user is in multiple directories and will delete from the current one).  I mass deleted them this way but from the REST API.  Seem that this also deleted them from the drop down choice indexes?  Rebuilding Jira indexes did not help.  

The only known workaround for me is to deactivate users in the new directory (within JIRA) and reactivate them, then they show up.  Going to script this through the REST api as I'm not doing this manually for 700+ users.

 

I have an active user with site access that is no longer available in the "assignee" dropdown.  I have been able to assign him to tasks for years, but suddenly he is no longer available on the "assignee" list or using @ in the comments sections. Could someone help? . 

Jack Brickey Community Leader Jan 05, 2021

please create a new post and/or search the Community for similar issues. 

0 votes
Jack Brickey Community Leader Jan 22, 2020

Hi Laura, for the project where this is occurring can you verify they are part of the project? How you do this depends on the type of project and whether on cloud/server but let me throw out this as a first attempt...

project settings > permissions

inspect the Assignable user permissions. is the user in any of the roles/groups listed?

Hi Mark,

Thanks so much for the quick response, this is so strange!  I went into the project settings, but there is nothing about Permissions anywhere.  Does our url to the site help determine if we are cloud or server?

Thanks so much in advance for your help.

Laura

Jack Brickey Community Leader Jan 22, 2020

Laura, first it is Jack not Mark ;-). Second you should not include your URL above as this is a public forum. Now on to your issue. It may be that you are on a Next-gen project. Can you share a screenshot of what you are seeing? If you are on the board view of the project do you see something like this...

nextgen.jpg

Can you click on Project settings and choose Access of do you see Permissions?

Oh geeze, I was emailing with a Mark when I emailed you, sorry about that, Jack!  Thanks again for helping me out.  Attached are two screenshots.  NOTE - I just checked with the employee who is missing on the "assignee" dropdown and he IS able to assign tasks to himself.  However, I am not able to assign to him. 

Jack Brickey Community Leader Jan 22, 2020

Hmmm, something isn't adding up. If you are saying that you can assign issues to others but not this one person then I would expect that person to not have permissions (assignable) in the project. However, you indicate others can assign him/her issues in the same project? Can you pull a third person into the equation and check if they see this person in their drop down? Also, if you are an admin you could log in as another person and check.

Strange, right?!  I have been able to assign him for years and his access is no different than anyone else's.  We use Jira for very basic task tracking in kanban boards. I asked a third person to check, he is unable to locate that employee in the assignee list, also.  But again, the employee in question can assign tasks to himself.  Very odd.  

Jack Brickey Community Leader Jan 22, 2020

so have you actually witnessed this person entering their name and seeing it in the drop down? same project? It still feels like a permissions issue. Maybe a group/role has changed? can you share screenshot of what you have for "Assignable users" under project settings > permissions? example....

assign.jpg

Correct, I'm on a goto meeting with our employees and watched him assign himself and watched the assignee on the task change.  Other employees, however, do not see him on the assignee list. Capture4.PNG

Jack, another user posted this answer; looks like this is a documented issue that is being investigated, thankfully - https://jira-core.status.atlassian.com/incidents/c55k71d89qyy?_ga=2.267918988.321252160.1579702567-53276199.1543261292 

Thank you so much for your help. I'm all ears if you have any other suggestions, but hopefully Atlassian will be resolving quickly. 

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