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Not sure, you might want to ask your admins or colleagues why they resolve things with the Canadian National Railway?
That is facetious of course, I know it's not CNR, but I don't have a guess what that CNR means. It's jargon and obscure.
I suspect someone in your organisation thinks it is clever to use unclear, obscure or pointless acronyms or contractions. Generally it isn't. Especially when resolution is a drop-down list and the use of a real word or phrase in plain language (that doesn't make people have to question it) imposes no more load (typing or clicking) than the shortened version.
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