User has an unstable state and cannot login correctly and perform ajax actions

dem3trio November 6, 2019

Hello,

we have an user that seems to be in an unstable state.

When he makes a login, receives an exception, but he reloads de the page, and is actually logged. (see the partial exception below)

When he tries to make an ajax action, receives a error, but the action is done.

An invalid ID was provided: 'undefined'

 When he tries to change the password, receives an error "Could not get current user to authenticate."

When he tries to see jira tickets from confluence, receives a 500 error code from jira.

Somebody knows what is happening?

Thanks in advance:

 


Cause
Referer URL: https://jira.undanet.com/login.jsp
com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityNotFoundException: Tried to update an entity that does not exist.
com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityNotFoundException: Tried to update an entity that does not exist.
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.store(DefaultOfBizDelegator.java:283) [classes/:?]
at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.store(WrappingOfBizDelegator.java:166) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.updateAttribute(OfBizUserDao.java:408) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.storeAttributes(OfBizUserDao.java:377) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.storeAttributes(DelegatingUserDao.java:93) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.IndexedUserDao.storeAttributes(IndexedUserDao.java:63) [classes/:?]
at com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.storeAttributes(DelegatingUserDao.java:93) [classes/:?]
..... 
Caused by: org.ofbiz.core.entity.GenericEntityNotFoundException: Tried to update an entity that does not exist.
at org.ofbiz.core.entity.GenericDAO.singleUpdate(GenericDAO.java:366) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDAO.customUpdate(GenericDAO.java:282) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDAO.update(GenericDAO.java:262) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDAO.update(GenericDAO.java:232) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericHelperDAO.store(GenericHelperDAO.java:257) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDelegator.store(GenericDelegator.java:1740) [entityengine-1.3.10.jar:?]
at org.ofbiz.core.entity.GenericDelegator.store(GenericDelegator.java:1721) [entityengine-1.3.10.jar:?]
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.store(DefaultOfBizDelegator.java:281) [classes/:?]
... 142 more
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