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Unable to connect Slack to Jira Cloud

Hi,

 

Using the Jira Cloud Slack App, I'm unable to connect a channel to a project.

 

- I have admin access to both the Slack workspace (Owner role) and the Atlassian Site (Org & Site admin)

- The bot appears in the list of Apps in the Slack sidebar

- I can invoke the `/jira connect` command, and the bot displays the drop-down menus

- When I select my Jira site from the dropdown, the bot just displays the message "Something went wrong! Please try again later."

- There's no sign of the Slack integration anywhere in Atlassian/Jira Cloud

 

I have uninstalled and re-installed the app multiple times.

 

I was able to connect a channel to a project in a test Atlassian site, so it definitely does work under some circumstances - I'm assuming some kind of permissions error somewhere in my primary Atlassian org/site, but I'm unsure where to check.

Does anyone know what permission settings are required for Slack to connect correctly?

 

Thanks,

Douglas

1 answer

0 votes
Daniel Eads Atlassian Team Jun 30, 2020

Hey Douglas, welcome to the Community!

There's a toggle for the app in Jira that can disable the app, even if it's listed as installed in the Manage Apps screen.

You can get there either by appending this URL to the end of your instance URL (e.g. https://<yoursite>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page )

/plugins/servlet/ac/jira-slack-integration/addon-config-page 

Or by navigating there through the web UI:

  1. Go to the Manage Apps page in Jira administration
  2. Change the dropdown from "User installed" to "System"
  3. Filter/Search for "Slack"
  4. Expand the Slack app and click the Configure button

 

On that page, you'll see a toggle to flip the integration On or Off - example of it off here:

image.png

 

What you want to see is the toggle enabled - you can simply click it to enable it:

image.png

Give that a check! If it's already on, we can continue troubleshooting from there.

Cheers,
Daniel

Hi Daniel,

 

Thanks for your answer!

I've checked, the app doesn't appear in the list and when I go directly to the URL I get an error.

Is there an installation step that I missed? 

 

Douglas

Daniel Eads Atlassian Team Jul 10, 2020

Hey Douglas,

Thanks for checking that out. I've checked the two sites associated with the Atlassian account you used to post here on Community and both seem to report that the Slack integration app is installed. Would you be able to confirm which site is giving you trouble? I'd like to have our team dig into the application logs further.

Thanks!
Daniel

Hi Daniel,

 

I left the integration for a couple of days and then re-attempted the install process from the Slack page and for some reason it worked.

 

I was then able to access the page you mentioned and check that the settings were correct.

 

Thanks for your help!

Douglas

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