Unable to add issues to sprint

[Sapna Satagopan]

I am the admin to my team-managed software project (Earlier called Next-gen?) When I view my board, it tells me I need to start a sprint. Except I don't see any way to add a sprint from my backlog. What is the check-list if items to enable me to start a Sprint? I was able to do this fine in other projects. Note: My Project Settings -> Features has everything enabled (roadmap/backlog/sprints/boards) except the Boards setting is not editable 

[Trudy Claspill]

There should be a "Create Sprint" button in the upper right side of the backlog.

If you are not seeing this, please provide a screen image of what you do see.

[Sapna Satagopan]

[Sapna Satagopan]

I do not see Create Sprint although Sprints are enabled and I am the admin

[Trudy Claspill]

Are any other users seeing the button for this project?

I searched for other posts mentioning the same issue. The only one I found did not have a solution other than a recommendation to contact Atlassian Support directly. 

[elizabeth_jones]

In my project, once I navigate to the backlog, on the far right hand side of the screen I have a button that says "create sprint". Do you have this option available to you? 

[Sapna Satagopan]

Yep, i see that for other projects but not this one.

[elizabeth_jones]

If you are unable to see the button, then this is likely a permissions issue. Permissions will likely be set by the team and I suspect you will need to setup administrator positions for your role. Here's what that looks like: 

[Sapna Satagopan]

oddly, I am the administrator of the project.

[elizabeth_jones]

And have you confirmed that you have this box checked?

[Sapna Satagopan]

interesting--what page is this? My profile/account settings?

[Trudy Claspill]

From the Project Settings > Access page (where you see you are assigned to the Administrator role) click the Manage Roles button. You should get something like this:

Do you see "Administrator" more than once there? You should not. If you then click on Administrator it will show you a non-editable list of the permissions assigned to the Administrator role. That is where you should the option mentioned by @elizabeth_jones , but in this JIRA-created role it should already be selected and not editable.

[Sapna Satagopan]

Yeah it shows me as administrator with all rights and its not editable. One question that popped in my mind--would adding priority settings to each task disable sprints? Our team set priorities using the project settings -> tasks -> priority. Not sure if that disables sprints?

[Trudy Claspill]

No, using the Priority field in the Task issues would not affect the ability to use sprints. However, I don't have the same options that you see for "project settings > tasks > priority". Can you provide a screen image of that?

At this point I would recommend you contact Atlassian Support directly about this issue. I've exhausted my knowledge in this area.

[elizabeth_jones]

Have you tried creating a new role, like Scrum Master, and assigning the specific capabilities to manage sprints to yourself and another team member? That will allow you to troubleshoot whether or not permissions are working as expected.