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Unable to access jira

shivani shirguppi
shivani shirguppi March 6, 2024

The user has Jira access provided, the user is connected to a VPN, but he is still not able to open Jira.

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2024

Hello, Good day. Looks like this is Jira server environment. Try doing nslookup for Jira URL from this machine and make sure DNS is resolving fine. If DNS is fine then this looks like network connectivity issue.

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