Ticket by email - Automatic new user creation

[vincent beudez]

hi,

When a ticket is created by email, if the email adress is not recognized it will create a new account.
But in the User Guide, it's written that it is an option. I would like to disable this option so that a new email adress would not create a new user account.

Where can I do that please?

Also, where can I disable the email sent after a new account creation?

Thanks :)

Vincent

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Set createusers to false!

notifyusers can be used to disable mails but it is valid only if createusers is true!

[vincent beudez]

Hi,

Thanks. The problem is that when i put createusers=false in the service, the tickets are not created.

project=JRA, issuetype=1, catchemail=jira@xxx.fr, createusers=false, bulk=forward

[Jobin Kuruvilla [Adaptavist]]

Can you also add reporterusername ? This will be used when the sender email doesot match with an existing user.

[Jobin Kuruvilla [Adaptavist]]

No, That's not possible. The user should be a valid user in JIRA.

[vincent beudez]

Good idea, thanks. As we use it like reporterusername="a name un JIRA", is there any possibility to take the email adress of the sender as reporterusername="his email adress"?

But otherwise, not a problem :)

[vincent beudez]

Ok, thanks a lot for your answers :)

[Andy Brook [Plugin People]]

If you use the default mail handlers, these are the limitations. If you use something like JEMH, you can set default reporters to create the issue on the behalf of the external user. You can also, if you wanted to, create users that _dont_ take up seats with JEMH, they can't login but that can be notified. v1.0 coming in the new year has facilities for auto creation of groups based on email domains, auto injection of those groups into project roles (eg User). Answering the intial point, there is also configuration over the notification of new user creation (whether they have jira-users membership or they dont).

https://studio.plugins.atlassian.com/wiki/display/JEMH/JIRA+Extendable+Mail+Handler