Hi,
I'm trying to create my rest API on Salesforce to sync "bug" cases to Jira issues.
I was researching some solutions and found ServiceRocket Connector for Salesforce and Jira (Cloud), which seems good, but I wanna check if it could be done developing a simple REST API, since my main requirements are simple:
Create a Jira issue from salesforce seems not so hard. Even attachs or comments it seems to be possible (using this documentation https://developer.atlassian.com/cloud/jira/platform/rest/v3/ )
But I'm not getting how to change my case status when my jira status changes. It will be necessary a connector or plugin on Jira?
I think your research brought you to the right place! Our Connector for Salesforce & Jira Cloud can do all that you have listed. Here's some more detail:
Attachments and Comments are handled separately from Field Mappings. These can be configured from the Connector Settings in Jira. Let me know if you have any other questions.
Best Regards,
Pablo Gamblin
ServiceRocket Apps Support
Hi Pablo,
The tool seems very good. I was configuring when you were answering. I'm still testing
I notice it's also possible to automate the issue Jira creation on a SF trigger. That will be great. Is it possible to configure the Jira issue created to automaticly assign to the current sprint?
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Hey Pedro,
Just as an FYI, our company is using this product to connect Jira with Salesforce. Everything is synchronized in real-time and updates from one system to the other are created. I believe all their integrations are bi-directional.
Check it out, if it as of any help.
Best,
Eric
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To make a change on the Salesforce side, you'll need to work with the Salesforce API. It's simple enough to have data move from one to the other, but a bidirectional sync is going to be more complicated.
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Hi Majken,
Yeah the API to use on Salesforce seems easy and with the possibility to do many things.
But I was not clarified about the Jira to SF. It's necessary to create another Rest API from Jira, to use a Post method on Salesforce? Seems strange. And where I could develop that using Jira cloud?
Or could be added an addon where my Salesforce is hearing JIRA changes?
Sorry if I'm confusing too much
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Hi Pedro,
Not confusing, but it's getting out of my depth. Webhooks may be the magic word here if you want to do it yourself. I tend to prefer apps as someone else is responsible for maintenance as well.
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Additional Question here: We would like our case status be set to "updated" when a jira comment is inserted from Jira into the associated case. We are not using "status field" mappings due to other configurations in our SFDC instance. All we have service rocket do is associate the ticket and then feed all comments or attachments on the Jira ticket back to the associated SFDC case. What is the best way for me to setup this up?
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Hi guys could you please tell me what I need to do for syncing of attachments of JIRA issue from JIRA to Salesforce
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Hi @Koon10
Yes this is can be achieved by using the connector available for Salesforce and Jira integration, It enable seamless, secure two-way flow of information and data with Auto-syncing of attachments and comments.
I hope it helps!
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Thanks for the Response.
Actually I am using JIRA APIs, the issues are being synced correctly. Could You please tell me how can I get JIRA issue attachment in Salesforce using the API.?
Thanks
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Hi @Koon10
Hope you are doing good!
I have an idea for the integration that takes place with the help of connector. if you are doing it of your own with api's and custome integration then I will not be able to answer this. I hope someone here can difinately help you with this..
Wish you luck, thanks
Shubham
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@Koon10 Hi
If it's possible, could you share your method in more detail?
I want to do the same and I need the API details on both sides. If you can share some documents also, it would be helpful
Thanks in advances
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