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Hi,
I'm trying to create my rest API on Salesforce to sync "bug" cases to Jira issues.
I was researching some solutions and found ServiceRocket Connector for Salesforce and Jira (Cloud), which seems good, but I wanna check if it could be done developing a simple REST API, since my main requirements are simple:
Create a Jira issue from salesforce seems not so hard. Even attachs or comments it seems to be possible (using this documentation https://developer.atlassian.com/cloud/jira/platform/rest/v3/ )
But I'm not getting how to change my case status when my jira status changes. It will be necessary a connector or plugin on Jira?
I think your research brought you to the right place! Our Connector for Salesforce & Jira Cloud can do all that you have listed. Here's some more detail:
Attachments and Comments are handled separately from Field Mappings. These can be configured from the Connector Settings in Jira. Let me know if you have any other questions.
Best Regards,
Pablo Gamblin
ServiceRocket Apps Support
Hi Pablo,
The tool seems very good. I was configuring when you were answering. I'm still testing
I notice it's also possible to automate the issue Jira creation on a SF trigger. That will be great. Is it possible to configure the Jira issue created to automaticly assign to the current sprint?
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Hey Pedro,
Just as an FYI, our company is using this product to connect Jira with Salesforce. Everything is synchronized in real-time and updates from one system to the other are created. I believe all their integrations are bi-directional.
Check it out, if it as of any help.
Best,
Eric
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To make a change on the Salesforce side, you'll need to work with the Salesforce API. It's simple enough to have data move from one to the other, but a bidirectional sync is going to be more complicated.
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Hi Majken,
Yeah the API to use on Salesforce seems easy and with the possibility to do many things.
But I was not clarified about the Jira to SF. It's necessary to create another Rest API from Jira, to use a Post method on Salesforce? Seems strange. And where I could develop that using Jira cloud?
Or could be added an addon where my Salesforce is hearing JIRA changes?
Sorry if I'm confusing too much
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Hi Pedro,
Not confusing, but it's getting out of my depth. Webhooks may be the magic word here if you want to do it yourself. I tend to prefer apps as someone else is responsible for maintenance as well.
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