I'm trying to create my rest API on Salesforce to sync "bug" cases to Jira issues.
I was researching some solutions and found ServiceRocket Connector for Salesforce and Jira (Cloud), which seems good, but I wanna check if it could be done developing a simple REST API, since my main requirements are simple:
Create a Jira issue from salesforce seems not so hard. Even attachs or comments it seems to be possible (using this documentation https://developer.atlassian.com/cloud/jira/platform/rest/v3/ )
But I'm not getting how to change my case status when my jira status changes. It will be necessary a connector or plugin on Jira?
I think your research brought you to the right place! Our Connector for Salesforce & Jira Cloud can do all that you have listed. Here's some more detail:
Attachments and Comments are handled separately from Field Mappings. These can be configured from the Connector Settings in Jira. Let me know if you have any other questions.
ServiceRocket Apps Support
The tool seems very good. I was configuring when you were answering. I'm still testing
I notice it's also possible to automate the issue Jira creation on a SF trigger. That will be great. Is it possible to configure the Jira issue created to automaticly assign to the current sprint?
Just as an FYI, our company is using this product to connect Jira with Salesforce. Everything is synchronized in real-time and updates from one system to the other are created. I believe all their integrations are bi-directional.
Check it out, if it as of any help.
Yeah the API to use on Salesforce seems easy and with the possibility to do many things.
But I was not clarified about the Jira to SF. It's necessary to create another Rest API from Jira, to use a Post method on Salesforce? Seems strange. And where I could develop that using Jira cloud?
Or could be added an addon where my Salesforce is hearing JIRA changes?
Sorry if I'm confusing too much
Hope you are doing good!
I have an idea for the integration that takes place with the help of connector. if you are doing it of your own with api's and custome integration then I will not be able to answer this. I hope someone here can difinately help you with this..
Wish you luck, thanks
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...