Startup after Jira 7 upgrade failed

[Andreas von Euw]

I've upgraded our MS SQl based JIRA 6.4.5 Instance to JIRA Software 7.0.3. 
First it looks okay. getting this message:

JIRA 7.0.3 build: 70112 started. You can now access JIRA through your web browser.

But suddenly after I get this error message. Can't start JIRA: 

Anybody an idea what the problem can be? 

2015-12-10 14:07:38,574 localhost-startStop-1 ERROR [c.a.jira.scheduler.JiraSchedulerLauncher] A RuntimeException occurred during JiraSchedulerLauncher servlet context initialisation - deadline cannot be negative.
java.lang.IllegalArgumentException: deadline cannot be negative
at com.atlassian.util.concurrent.Assertions.isTrue(Assertions.java:32)
at com.atlassian.scheduler.caesium.impl.QueuedJob.<init>(QueuedJob.java:35)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.addOrReplaceJob(SchedulerQueueImpl.java:113)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsFromDao(SchedulerQueueImpl.java:171)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsUnderLock(SchedulerQueueImpl.java:153)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobs(SchedulerQueueImpl.java:136)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.refreshClusteredJobs(CaesiumSchedulerService.java:356)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.startImpl(CaesiumSchedulerService.java:266)
at com.atlassian.jira.scheduler.JiraCaesiumSchedulerService.startImpl(JiraCaesiumSchedulerService.java:40)
at com.atlassian.scheduler.core.AbstractSchedulerService.start(AbstractSchedulerService.java:206)
at com.atlassian.jira.scheduler.JiraSchedulerLauncher.proceedIfAllClear(JiraSchedulerLauncher.java:41)
at com.atlassian.jira.scheduler.JiraSchedulerLauncher.start(JiraSchedulerLauncher.java:27)
at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:55)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$475(DefaultJiraLauncher.java:133)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:120)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$473(DefaultJiraLauncher.java:89)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:87)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:79)
... 5 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
2015-12-10 14:07:38,585 localhost-startStop-1 ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.IllegalArgumentException: deadline cannot be negative
at com.atlassian.util.concurrent.Assertions.isTrue(Assertions.java:32)
at com.atlassian.scheduler.caesium.impl.QueuedJob.<init>(QueuedJob.java:35)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.addOrReplaceJob(SchedulerQueueImpl.java:113)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsFromDao(SchedulerQueueImpl.java:171)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsUnderLock(SchedulerQueueImpl.java:153)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobs(SchedulerQueueImpl.java:136)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.refreshClusteredJobs(CaesiumSchedulerService.java:356)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.startImpl(CaesiumSchedulerService.java:266)
at com.atlassian.jira.scheduler.JiraCaesiumSchedulerService.startImpl(JiraCaesiumSchedulerService.java:40)
at com.atlassian.scheduler.core.AbstractSchedulerService.start(AbstractSchedulerService.java:206)
at com.atlassian.jira.scheduler.JiraSchedulerLauncher.proceedIfAllClear(JiraSchedulerLauncher.java:41)
at com.atlassian.jira.scheduler.JiraSchedulerLauncher.start(JiraSchedulerLauncher.java:27)
at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:55)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$475(DefaultJiraLauncher.java:133)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:120)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$473(DefaultJiraLauncher.java:89)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:87)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:79)
... 5 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

[Andreas von Euw · Accepted solution]

I've found the solution for my problem. In my case the JIRA Service Desk Plugin was the reason for this upgrade failure. To solve my problem I've done these steps:

• downgrade to JIRA 6.4.5 again (db & plugin/cache restore)
• started JIRA 6.4.5 again, uninstalled the service desk plugin  
• stop JIRA
• deploy new JIRA 7
• start JIRA 7
• refresh all add-ons with the latest version

When upgrading best solution is to disable/uninstall all user-installed addons before doing the upgrade!