Sidebar is not showing up in the new Jira UI

[Renish K M]

last week after a force update with the new ui the sidebars are not showing up. It started first on mac browsers but now its happening on windows too. 

[Adil Minocherhomjee]

Did you resolve this issue?

[Renish K M]

yes @Adil Minocherhomjee it was our office firewall blocking jira. When we whitelisted the url it started working fine.

[Sloan N_ B_]

Hi @Renish K M

Maybe you collapsed the sidebar? If you hover your cursor over the edge of the sidebar, you can change its size. Clicking on the edge collapses it on instant.

Can you show us your issue in a screenshot? :)

Cheers
Niklas

[Renish K M]

I know the collapse feature but this is not collapsed. It just does not show the sidebar at all. 

Take a look here -  https://goo.gl/yrSEoi

This is happening on multiple accounts on mac safari, chrome, win chrome

[Sloan N_ B_]

Oh, yes, this is pretty much blank.

• Are there any errors in the browsers console?
• Does this behaviour change if you go to a project or issue?

[Renish K M]

Console log is here - https://goo.gl/dZ7ukt

https://goo.gl/bgRpFG

Behaviour does not change. Its the same for all projects.

Additionally I tried clearing cache of the browsers, restarting the browser etc but does not help

[Renish K M]

@niklas do you have any ideas on this?

[Sloan N_ B_]

Hey@Renish K M, since this is happening in several web browsers as you say, I got no clue. Try contacting the Atlassian Cloud Support, they are able to look deeper into your problem since they have the administrative resources on Cloud.

https://support.atlassian.com/contact/#/