ServiceNow integration with REST API Basic auth and API Key are throwing authentication errors

[rashmi.dadapur]

ServiceNow integration with REST API Basic auth and API Key are throwing authentication errors, Service account I'm using and my account has admin role. Is anyone else facing the same issue? 

Thank you,

Rashmi Dadapur.

[Jehan Bhathena]

Hi @rashmi.dadapur ,

Maybe a little late to the party :-P.

From the image shown the error is correct, Jira no longer allows Basic Auth with the Username and Password, you need to create a Personal Auth token and pass that in the password instead https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/#simple-example.

You can try to make the change and see if it works.

Hope this helps.