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Send Slack message to Jira issue assignee

Callum Carlile _Automation Consultants_

Hi all,

I've got a workflow transition where you select the assignee and an option from a checkbox field on a transition screen. As soon as this screen is submitted and the issue transitions, I would like to send a Slack DM to said assignee (ideally with the checkbox value selected also, but no worries if not). It seems like it should be simple, but I can't seem to crack it.

I've tried so many different methods from Atlassian and Slack documentation but nothing seems to be working for me - I can only seem to send the notification to specific channels or to a set user, but I want this to send the DM's dynamically so that whoever is the assignee of the issue will receive a DM in slack. Any help/advice would be greatly appreciated!

Accepted answers

All comments

Daniel Eads

Hey Callum,

You could use Automation for this - with some considerations:

The Slack IDs need to be synced as user properties in Jira - here's an article and script for doing that
The Automation rule trigger would be the status change. This would be configured in Automation rather than in the workflow itself (slight difference in where it's set up)
In the "Channel or user" field at the bottom of the Automation action that sends a Slack message, you can use a smart value
```
@{{issue.assignee.properties.metadata.slack_id}}
```
to send the direct message. The message body itself can have the value of your checkbox, also using a smart value

Hope that helps! I think this is a do-able message with the assistance of the user properties for Automation to pull from.

Cheers,
Daniel

Karl Hamilton_pa57n9

Hello Daniel, thanks for your feedback, is there a way of doing this without a webhook URL? as it insists on one and i don't want to bother users of a slack channel with direct messages to others

Daniel Eads

Hey @Karl Hamilton ,

The "channel or user" field does override the default channel in the webhook, despite having to choose one when actually setting the webhook up. For example, using a webhook URL associated with #general and then putting a smart value in the "channel or user" field, no message is actually sent to #general. It's a bit counterintuitive!

Randy O'Neal

Daniel... thank you, this works like a charm!

Karishma Walia

I am getting this issue:

The server responded with: {'ok': False, 'error': 'missing_scope', 'needed': 'users:read', 'provided': 'incoming-webhook'}

I checked the permissions and my token as user:read permission. What could be the issue?

Lucas_ojv1r0

Were you able to solve this problem?

Karishma Walia

@Lucas Hi, yes

I created the app again in slack and added all possible permissions and it worked.

Naor Rosenberg_pxgzlj

I was able to use Jira Automation to send a Slack message to the issue's assignee following this Jira Support article, and specifically this comment which shows the hack to use the user property as a {{smart value}}:

https://community.atlassian.com/t5/Jira-articles/How-to-show-additional-information-about-users-on-tickets-by/bc-p/2017048#M6500

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