When I mark an issue as RESOLVED (using either the Greenhopper task board or JIRA) then my issue burndown reduces by 1. This is what I expect.
However, when I then mark the same resolved issue as CLOSED, the issue burndown returns to original level. It is as if I have REOPENED the issue.
If I RESOLVE the issue again, the issue count goes down but again on CLOSE the count returns to original value.
My only solution is to leave all issues RESOLVED and never mark them as CLOSED.
Can anyone shed any light?
Thanks for your post Jobin. I checked my issues (and just double checked now looking at the issue history) and they all have a resolution of "Fixed" or "Won't Fix". I have only 4 issues OPEN and 15 issues CLOSED.
I am wondering if there is a way of making the CLOSED Status have another meaning?
We are running our own custom workflow, but it's based on the default JIRA workflow and always prompts for a resolution on RESOLVED or CLOSED.
Any help very much appreciated.
The burn down relies on the CATEGORY of a status.
Each status belongs to one of three categories: New, In Progress or Complete.
Note that these category are visualised by the colour of the status text (Blue, Yellow, Green respectively)
I imagine your Closed status is put in category New or In Progress instead of Complete. (check if the closed status appears in blue or yellow on your JIRA issues)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs