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Resolution Time Report

Hi team,

I have a query about resolution time reports:

I would like to get the number of tickets generated in a specific board between specific dates and wanted to know the time it took for the tickets to be resolved/closed. I tried to access the Resolution Time Report on one of our boards, but no data was being generated. The answer I received was that possibly resolution time was empty on the tickets.

Appreciate your help here.

2 answers

Hello @Abbas Aref 

Welcome to the community.

Issues are not "in a board". Issues are contained in Projects. The boards are just a method to visualize and manage the issues.

A board is based on a filter that specifies what issues to display in the board. For a Team Managed project, the board filter pulls every issue from the one Team Managed project. For Company Managed projects, the boards created can span projects.

Are you working with a Team Managed project or Company Managed project?

For a board that pulls data from Company Managed projects, to answer you first question

"get the number of tickets generated in a specific board between specific dates"

... you would start with the filter on which the board is based and add to it

AND (createdDate >= yourStartDate AND createdDate =< yourEndDate)

Adding that to the filter used by the board will give you the issues within the scope of that board that were created within your specified date range.

The Resolution Time report should provide you with data, if it is using a filter that includes resolved issues, and the reporting time period covers a time period in which those issues were resolved.

Hi @Abbas Aref ,

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status. It has the status grouping functionality in which you can group statuses except "Closed" status to get resolution time.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

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