Hello,
Can anyone recommend a plugin or a solution for Jira to send notifications for issue not touched from within a few hours to a few days based on Service Level agreements set?
Thanks,
Hi Stewart,
I believe you can achieve the desired outcome by using filter subscriptions.
You create a filter for issues last updated a certain amount of time ago and configure a subscription that would send an email notification... say daily (or how often you need).
Take a look here:
https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4
Claudiu
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