Hello Marc-Andres,
Thank you for reaching out to Atlassian Community!
I saw that you created a ticket with our support related to this same question, so in this case, it's better to contact the support because in community we can't share any private information, so let's focus on the ticket and if you have any technical question regarding Jira, please let us know.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.