We have four users we need to update email addresses for. I am a SITE ADMIN. When I click on the field in the user's profile it says it is set by an admin and won't let me edit it. I also have the ORG & SITE ADMIN account. Tried doing the same action when logged into that account, but get the same result. I can't update the email addresses for the four users. Read through all of the documentation, but can't replicate the pages in the documentation. What I tried:
Went to User Management
Clicked on the user I want to edit
It does not give me the ability to edit their email or organization information.
Thanks for the response John. I believe the Domain has been verified; Managed Account.
Under User Management the following are the only options:
I don't see "Directory". I am currently logged in under my SITE ADMIN account.
Was able to access from the Org admin and get most of this done so thank you for that. However, not everyone in the domain that needs access currently has it.... they aren't showing up. I re-invited them using the updated emails.
As an aside, we have some external users (not apart of our domain). How come they don't show up in the directory? I can still access/see them when I go to specific products like Confluence.
While it looks like some kind of the UI inconsistency, logically it is correct:
Summarizing, if you need to manage your organization users you should work in admin.atlassian.com and manipulate with a directory. Otherwise, you should manipulate with users at the application level, which will include all application users, including those outside of your organization.
They aren't displayed even if you reset all filters on Directory page? That's weird. Can you confirm that their email addresses are in verified domain? Also, Access is the commercial product and comes with the support 😉 If you won't find any reasonable answer to why they aren't displayed it might be faster to contact
Hello Community! My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event