Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving password reset email Edited


    Our site admin isn't receiving password reset emails, so is unable to login. I believe the email probably bounced the first time and looking at other support responses here, subsequent requests will have been blocked. The email address is [xxx]. Can you manually send a reset link, please?

    Thanks in advance!

2 answers

Hi Oliver, 

I just removed the email adress as this is a public forum.

We are only normal users here, so you'll have to reach out to the support here

0 votes
Daniel Ebers Community Leader Jan 06, 2021

Hi @Oliver Lamming

in case a bounce happened support members are indeed able to remove the block.
Community members do not have access to the needed systems so contacting support is the best route you can take.

Apart from that all involved systems (so not only Atlassian based mail service) could be a potential cause for the mail not being received (spam filter, filter rules, ... - just to name a few).

In case you have feedback from support I am sure Community is happy to hear what you found out with them - in case you want to share this would be awesome.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,184 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you