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An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email.
Their email is: greg.xxxxx@tmaxxxxx.com
Thanks
Hello Greg,
Welcome to Atlassian Community!
There was a bounce on your email address, that's why the notification was not being delivered:
550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [PU1APC01FT057.eop-APC01.prod.protection.outlook.com]
I removed this bounce and you should receive the reset password email now.
Please, give it a try and let us know how it goes.
Regards,
Angélica
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Hi I'm not receiving the password reset email for this email id - [removed]
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