Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not receiving a reset password email

An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email.


Their email is:



1 answer

1 accepted

0 votes
Answer accepted

Hello Greg,

Welcome to Atlassian Community!

There was a bounce on your email address, that's why the notification was not being delivered:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) []

I removed this bounce and you should receive the reset password email now.

Please, give it a try and let us know how it goes.


Like Angélica Luz likes this

Hi I'm not receiving the password reset email for this email id - [removed]

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,153 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you