Not receiving a reset password email

[greg.collins]

An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email.

Their email is: greg.xxxxx@tmaxxxxx.com

Thanks

[Angélica Luz · Accepted solution]

Hello Greg,

Welcome to Atlassian Community!

There was a bounce on your email address, that's why the notification was not being delivered:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [PU1APC01FT057.eop-APC01.prod.protection.outlook.com]

I removed this bounce and you should receive the reset password email now.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[greg.collins]

Thank you.

[Shashank Hegde]

Hi I'm not receiving the password reset email for this email id - [removed]