Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving a reset password email

An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email.


Their email is:



1 answer

1 accepted

0 votes
Answer accepted

Hello Greg,

Welcome to Atlassian Community!

There was a bounce on your email address, that's why the notification was not being delivered:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) []

I removed this bounce and you should receive the reset password email now.

Please, give it a try and let us know how it goes.


Like Angélica Luz likes this

Hi I'm not receiving the password reset email for this email id - [removed]

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

103 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you