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Not receiving a reset password email

greg.collins
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September 24, 2020

An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email.

 

Their email is: greg.xxxxx@tmaxxxxx.com

 

Thanks

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2020

Hello Greg,

Welcome to Atlassian Community!

There was a bounce on your email address, that's why the notification was not being delivered:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [PU1APC01FT057.eop-APC01.prod.protection.outlook.com]

I removed this bounce and you should receive the reset password email now.

Please, give it a try and let us know how it goes.

Regards,
Angélica

greg.collins
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 26, 2020

Thank you.

Like Angélica Luz likes this
Shashank Hegde October 11, 2020

Hi I'm not receiving the password reset email for this email id - [removed]

Tushar Sethi January 18, 2023

 

 

Angélica we are facing the same issue. Can you please help?

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