Not receiving jira notifications inconsistently it happens

[Bhavana A]

From one month am not getting any jira notificatios to my company email id

[Andy Heinzer]

Hi @Bhavana A 
I found your email address was on a suppression list we maintain because a previous message was bounced by your SMTP server.  I have removed that suppression from our side just now.  You should be able to receive new notifications from our Cloud services now.

Regards,

Andy

[Bhavana A]

Hi @Andy Heinzer  thank you i am able to get it now, but same issues is happened for  these 2 id's : m*******.k****@l********.in and a****.k******@l********.in 

Could you pls check and remove it and why this issues happens frequently what precaution we have to take

[Andy Heinzer]

The first address you posted had an initial bounce message of:

2023-03-01 07:55:35.683

bounce

550-5.1.1 <[user@domain REDACTED]>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem.

The second address had a similar message:

2023-03-15 00:25:58.850

bounce

550-5.1.1 <>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem.

I have removed the suppressions from both accounts.  But I also did a site-wide removal.  So any other users on your domain should have that suppression from our side now lifted.

The SMTP bounce message would appear to indicate that the mailhost did not have that user account listed in it at the time the message was received.  It is possible there is a misconfiguration in your domains DNS MX records, or that one of the MX mail addresses was unavailable when we sent that mail, so it attempted to reach one of the mailhostbox MX hosts.  If that host doesn't have the same user accounts for inboxes, this kind of error can easily occur.  I'd provide this information to your mail admin and let them know.

[Bhavana A]

Thank you so much @Andy Heinzer  

[Madhu sudhan]

Hi @Andy Heinzer , jira and bitbucket notifications are not coming for this id

(arpit.kapoor@landmarkgroup.in) again. previously you resolved this issue. can you

please help on this.


Many thanks in advance !!

[Andy Heinzer]

@Madhu sudhan 

I have remove the suppression from our side.  The SMTP bounce message was the same:

550-5.1.1 : Recipient address rejected: User unknown in virtual alias table
550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem.

[Bhavana A]

yes i selected, which one to choose here  

[Bhavana A]

[Bhavana A]

[Jack Brickey]

Hi @Bhavana A , if you are confident that your user is configured to receive notifications then I suggest reaching out to Atlassian support. 

[Bhavana A]

But we don't have option to mention our issue there is pre question list 

[Bhavana A]

it was working earlier , few times i faced this and raised issue they removed from bounced list then it worked again same issue but not getting reply in same chain 

[Jack Brickey]

I don't understand "we don't have option to mention our issue there is pre question list". Are you saying you cannot create a support ticket? If so then it may be because you are not listed as a technical contact for your instance. If this is the case have you discussed this issue with your admin?

[Bhavana A]

[Bhavana A]

i have shared the screenshot, it's predefined options ,there is no option to raise the notification issue 

[Bhavana A]

else could you pls mention the steps to raise the ticket 

[Jack Brickey]

Did you try to select Technical issues and bugs?