I was trying to add a new account for a new team member. I then found out the email address did not exist. So I added it and resent the invitation link from Atlassian. I resent many times, but the email did not arrive. I tested the new email address from another team member's email address (under the same domain) and it did come through. Did read at https://community.atlassian.com/t5/Jira-Software-questions/The-invitation-email-does-not-arrive/qaq-p/1417983 that you may be able to remove a block that was created as first invite could not be sent properly. Can this be done for us as well?
There is the possibility that the email is bounced, but it would be necessary to open a support ticket with Atlassian to check about it.
One workaround that I saw one time that worked is to ask the user to install Jira Cloud app on mobile and have a password reset from the app. As a result, the user would immediately get the email in the mailbox and could access Jira.
Please give it a try and let me know how it goes.
I really understand how frustrated this can be. Unfortunately, I'm not able to troubleshoot this as their support team, because they can access the logs and check what is really happening to the email invite, what I can't.
May I suggest waiting for some answer from them and then you can let me know if you need any help with it?
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