our Jira and Confluence both are not connecting to Marketplace. Everything is configured as it is supposed to
we have used all the documentation that we could find and we cant find any problems.
According to our Network team, Jira is not using the proxy that is configured in server.
Any of you have any idea what could it be? We need to upgrade our Xray asap and we cant do it without Marketplace.
Hi @zalim786 ,
You probably have to configure the outbound proxy for Jira.
Here is the documentation for that: https://confluence.atlassian.com/jirakb/configure-an-outbound-proxy-for-use-in-jira-server-247857187.html
Seems you're on the Server version, you can download the latest version of the plugin from the marketplace manually and then on the manage app page you've option to upload and install app.
Now for marketplace not getting connected, check atlassian whitelist location for marketplace and verify them with networking team https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html
Thanks for the quick reply,
Xray and Email this issue are 2 plugins you cant upgrade manually, i have upgraded all other plugins manually already, its just these 2 require Marketplace.
As I mentioned above, we have tried everything possible and every documentation we could find. The documentation you posted, didnt help us.
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