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Log error http-nio-8080-exec- ERROR /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util

I keep seeing this error message in atlassian-jira.log with the number at the end of http-nia-8080-exec- ranging from 2 all the way to 30. But the overall message is still the same.

 

I would like to know what exactly the cause of this error is and how can I resolve it.

 

I know (well, i think..) it is not related to actual application login attempts because my username shows up as well in the logs while I'm logged in trying to investigate the issue.

 

 

Excerpt  of the logs, with usernames removed:

2019-10-07 10:57:06,201 http-nio-8080-exec-17 ERROR <username> 657x31445x1 1qvia7a 192.168.3.6 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:57:06,898 http-nio-8080-exec-7 ERROR <username> 657x31461x2 12zrv7u 172.28.4.81 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:57:08,561 http-nio-8080-exec-5 ERROR <username> 657x31469x1 1qvia7a 192.168.3.6 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:57:13,891 http-nio-8080-exec-28 ERROR <username> 657x31485x2 1qvia7a 192.168.3.6 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:57:25,412 http-nio-8080-exec-10 ERROR <username> 657x31662x2 12zrv7u 172.28.4.81 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:57:25,658 http-nio-8080-exec-13 ERROR <username> 657x31694x1 12zrv7u 172.28.4.81 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:58:10,334 http-nio-8080-exec-8 ERROR <username> 658x31775x1 1ynzcfc 172.28.4.123 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:58:25,961 http-nio-8080-exec-18 ERROR <username> 658x31787x2 1qvia7a 192.168.3.6 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.RestClient] Login Failed


2019-10-07 10:58:59,293 http-nio-8080-exec-6 ERROR <username> 658x31821x1 1ynzcfc 172.28.4.123 /rest/service/1.0/project/listByIssueId.json [c.o.r.plugin.util.Res

 

1 answer

1 accepted

0 votes
Answer accepted
Fadoua Community Leader Oct 07, 2019

@P 

  • Are you able to access Jira?
  • What is the most recent change you made in the instance that triggered this error?
  • You can also check catalina.out to get more information about the error.
  • Are the users appearing on the log unable to access Jira?

Any details will help.

Best,

Fadoua

@Fadoua 

 

I have access, so do most of the users.

The most recent change was i upgraded from 7.5.0 to 7.13.8 last week, but i think i saw these messages already in the logs prior to me upgrading.

 

Also im wondering if it could be tied to some plugins that are currently incompatible?

 

Catalina.out:

08-Oct-2019 11:37:11.978 WARNING [http-nio-8080-exec-53] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://jira.XXXXXX.com/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
com.optimizory.rmsis.plugin.exception.JiraSyncException: Login Failed
at com.optimizory.rmsis.plugin.util.RestClient.getResponse(RestClient.java:105)
at com.optimizory.rmsis.plugin.util.RestClient.getRMsisResponse(RestClient.java:48)
at com.optimizory.rmsis.plugin.service.RequirementManagerImpl.getResponse(RequirementManagerImpl.java:215)
at com.optimizory.rmsis.plugin.service.RequirementManagerImpl.getLinkedEntitiesByIssueId(RequirementManagerImpl.java:192)
at com.optimizory.rmsis.plugin.service.RequirementManagerImpl.getLinkedEntitiesByIssueIdAPI(RequirementManagerImpl.java:233)
at sun.reflect.GeneratedMethodAccessor1331.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:83)
at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:53)
at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:34)
at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:53)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:110)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:190)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1542)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1473)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1419)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1409)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:409)

 

 

I am seeing this error message a lot in there.

Fadoua Community Leader Oct 08, 2019

@P 

  • Did you test make the same upgrade in a test environment before doing it in Production ?
  • Disable all incompatible plugins even though when it is a plugin issue the application won't start
  • Also when reading the logs you should mainly be concerned by SEVERE or ERROR. Warnings are usually not bad.

Please take a look at the logs again and check for errors.

Best,

Fadoua

@Fadoua 

 

I did test this upgrade in a test environment prior to performing it in PROD.

 

Here are the most Recent SEVER errors in catalina.out:

06-Oct-2019 17:27:50.851 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [org.picocontainer.DefaultPicoContainer.IntoThreadLocal] (value [org.picocontainer.DefaultPicoContainer$IntoThreadLocal@4b94faf8]) and a value of type [java.lang.Class] (value [class org.picocontainer.ComponentAdapter$NOTHING]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

Fadoua Community Leader Oct 08, 2019

Interesting @P , let me see what does it mean and will get back to you.

Best,

Fadoua

@P 

It looks like your problem is related to Tomcat/Java not Jira.

I found this interesting information where a user is sharing the same error than yours:

https://stackoverflow.com/questions/9992526/what-are-these-warnings-in-catalina-out

Can you please try to run the Application Healthcheck from the Admin Console?

Best,

Fadoua

@Fadoua 

 

Thanks for looking into this.

I just ran the health check and everything came back green.

 

Passed checks

Success

Supported Platforms

Success

Embedded database

Success

Supported database

Success

End of Life

Success

Gadget feed URL

Success

Fonts

Success

Database

Success

Collation

Success

Connection settings

Success

File system

Success

Open files limit

Success

Thread Limit

Success

Lucene index files location

Success

Indexing

Success

Free space

Success

Attachments

Success

Attachments

Success

Cluster

Success

Cluster Index Replication

Success

Cluster Locks

Success

Cluster Scheduler

Success

Cluster Cache Replication

Success

Cluster Time Synchronisation

Success

Shared Home

Success

Secondary Storage

Success

Attachments

Success

Avatars

Success

Plugins

Success

Index Snapshots

Success

Services

Success

Application links

Like Fadoua likes this

@P Then I wouldn't worry, keep an eye on the Catalina.out however as long as the application is running without issues you are good.

Also try to discuss the error with a System Admin or someone who is really knowledgeable in Tomcat.

If satisfied with my assistance, please don't forget to accept my answer.

Best,

Fadoua 

Like P likes this
Fadoua Community Leader Oct 09, 2019

The Accept Answer Button is right under your question @P .

Fadoua Community Leader Oct 09, 2019

Thank you for accepting my answer @P !

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