Jira mobile & Cloudflare Access

[nealr]

Hello,

We are running Jira Software on one of our servers. The system has nginx for a front end and then the Cloudflare Access product for authentication.

We just implemented the Cloudflare SSO plugin and it works fine for browsers. Enter your email, get the six digit code, and then Cloudflare fowards a JWT to Jira, and you are logged in.

Next I want to use the Jira Mobile app from the Play Store. The presence of Cloudflare Access before the actual Jira server means the mobile apps just fail, suggesting you might need a VPN.

Anyone from Cloudflare listening? How do we solve this?

[Igor Ajdišek]

@nealr have you made any discoveries since april? We have exactly the same challenge in our company.

[Earl McCutcheon]

Hello @nealr ,

Thank you for reaching out and hopefully someone at cloudflare or another user of the app with an answer sees this thread as well and reaches out too, but I would also recomend checking out the developer info in the readme.md file on the applications github repo and sending an e-mail to the apps developer to see if they can offer any advice or help out further.

Additionally after some discussion with the Jira Mobile dev team they asked that we reach out to you and set you up with a internal support request where we can collect some additional information about you environment and take a look at some of the environment variables to take a closer look at this in the secure portal to see if there is anything they can add to the application get this working for you, 

You should have already received a e-mail for the request creation, but if not please check out the support request at:

• https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-49725

Regards,
Earl

[Jordan McCombs]

Hey @Earl 

Are there any updates on this that you all could share? Is this possible to implement with Cloudflare sitting in front of your Jira Server / Data Center?

[Earl McCutcheon]

Hi @Jordan McCombs ,

Reviewing the details it looks like they discovered that the issue is Jira is working fine running through Cloudflare Access, but not for mobile. So to get around the issue they switched to just using Base Cloudflare instead of Cloudflare Access and that works for both desktop and mobile without conflict.

I am not entirely sure what the differences are between the Base Cloudflare and Cloudflare access that causes this conflict, But I recommend reaching out to Cloudflare support to see if they can offer any additional context for this.

Regards,
Earl

[Jordan McCombs]

Hey, @Earl McCutcheon .

Thank you so much for getting back to me. I don't think I've gone as far down this path as @nealr , but we've come to the same conclusion that Jira isn't the issue here. 

Unfortunately, we will not be able to remove Jira from using a Cloudflare Access policy, but I will reach out to them to see if they have any other suggestions or solutions. 

I Will update here if we make any progress!