Jira application not accessible from outside of network

[Saad Masood]

Hi,

    I am trying to access my JIRA installation from a domain name.  I have tried adding:

address="helpdesk.itservicegroup.net" to the Context tag in server.xml .   After that, I restarted the Jira service and Tomcat but I can only access Jira locally on the server by typing http://helpdesk.itservicegroup.net:8080"  .  From outside of the server, I cannot access it.  I have also tried by adding an alias to the localhost Host.

<Alias>helpdesk.itservicegroup.net</Alias>

After adding the alias I can access Jira on the local server by typing either http://localhost:8080 or http://helpdesk.itservicegroup.net:8080 but not from outside the server.

I installed Fiddler and see that the request is not making its way to the server.  It does not show up when I try to access helpdesk.itservice.group.net:8080 from my home machine.

I tried to add this to server.xml.

<Host name="helpdesk.itservicegroup.net" appBase="webapps" unpackWARs="true" autoDeploy="true">
      <Alias>helpdesk.itservicegroup.net</Alias>
      <Context path="" docBase="${catalina.home}/atlassian-jira" debug="0" privileged="true" />
      <Valve className="org.apache.catalina.valves.AccessLogValve"
             directory="logs"   prefix="localhost_access_log." suffix=".txt"
             pattern="%h %l %u %t %r %s %b" resolveHosts="false" />
</Host>

but then I get this message if I try to access it from the server machine itself in a browser.

[Fiddler] The connection to 'helpdesk.itservicegroup.net' failed.
Error: ConnectionRefused (0x274d).
System.Net.Sockets.SocketException No connection could be made because the target machine actively refused it 68.193.144.220:8080

Saad

Saad

[Steven F Behnke]

Port 8080 not open on helpdesk.itservicegroup.net. Revert your changes to server.xml and open port 8080.

[Saad Masood]

Please look at the above firewall configuration.  There is a port forwarding rule defined to forward all traffic on port 8080.

Saad

[Steven F Behnke]

I can't access that image. I'm just telling you what I see. I can't telnet to port 8080 on that server, it's not open.