Jira Pie chart not showing correct data

[Praveen Korukonda]

I have create filter and trying to show the data in the pie chart, for one of the Statistic Type it is showing as 2 but when I click on it, it is showing only 1 result. 

Not able to understand why this issue is happening?

[Mary from Planyway]

Hi @Praveen Korukonda 

It's Mary from Planyway for Jira

When you encounter a discrepancy in JIRA between the count shown in a pie chart and the actual number of results displayed upon clicking through, there are several potential causes to consider:

1. Indexing Issues: JIRA relies on indexing to quickly fetch issue data. If there's an indexing issue, the data shown in the UI may not match the actual data in the database. Performing a re-index might resolve this discrepancy.

2. Permissions: If your JIRA instance has complex permission schemes, it's possible that the pie chart is counting issues that you or the user clicking through do not have permission to view. The count includes all issues matching the filter criteria, but when you click through, you only see the issues you have permission to access.

3. Recently Updated Data: If an issue was recently updated or resolved, and the JIRA dashboard or filter has not been refreshed, the pie chart might reflect outdated information. Try refreshing the page or waiting a few minutes for an automatic update.

4. Filter Query: The filter query used for the pie chart might include conditions that are not immediately apparent, or there may be a slight misconfiguration in how the filter is set up versus how you're interpreting the data. Review the filter query to ensure it accurately represents the criteria you intend to measure.

5. Caching Issues: Web applications like JIRA sometimes cache data to improve performance. If there's a caching issue, you might see outdated information. Try clearing your browser cache or using a different browser to see if the issue persists.

6. Plugin or Extension Conflict: If you're using plugins or browser extensions that interact with JIRA, they might interfere with how data is displayed or processed. Try disabling these plugins/extensions to see if the issue resolves.