Jira Install gives a blank page

[Emmanuel Clay]

I am new to Jira and just installed the software on a Windows 2012 server. 

After the initial install, I got the message that Jira installed correctly.  It then launched IE and went strait to the URL http://localhost:8080/secure/errors.jsp.  The page comes up completely blank.  I tried the URL http://localhost:8080/jira and it also comes up blank.  Same thing happens when I use the server name instead of local host. 

As I said, I am new to this so I have no clue where to begin troubleshooting this issue.

[Jack Brickey]

FWIW, i experience a blank page on Jira using IE long ago. It had to do with IE compatibility mode. Here is the thread discussing this. Likely unrelated but for sure I would try another browser to rule it out.

[Emmanuel Clay]

Thanks.  Don't think that is it.  Tried modifying compatibility mode and tested in Chrome.  still the same issue.

[Shannon S]

Emmanuel,

Can you show us what you have set in your server.xml file? 

Thank you! We'd like to see your port setup as well as your context path especially.

Regards,

Shannon

[Emmanuel Clay]

Below is my server.xml file.  It is the default setup.  I used this walk through (https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-windows-938846835.html)  and basically got to step 2.3

This is running on the same machine that Confluence is installed on.  I don't know if that makes a difference.  I have not gotten to the point of integrating them together.

Thanks in advance.

Emmanuel

<?xml version="1.0" encoding="utf-8"?>
<!--
 Licensed to the Apache Software Foundation (ASF) under one or more
 contributor license agreements. See the NOTICE file distributed with
 this work for additional information regarding copyright ownership.
 The ASF licenses this file to You under the Apache License, Version 2.0
 (the "License"); you may not use this file except in compliance with
 the License. You may obtain a copy of the License at

 http://www.apache.org/licenses/LICENSE-2.0

 Unless required by applicable law or agreed to in writing, software
 distributed under the License is distributed on an "AS IS" BASIS,
 WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
 See the License for the specific language governing permissions and
 limitations under the License.
-->
<Server port="8005" shutdown="SHUTDOWN">
 <Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
 <Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
 <Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
 <Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
 <Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

 <Service name="Catalina">
 <!--
 ==============================================================================================================
 DEFAULT - Direct connector with no proxy for unproxied access to Jira.

 If using a http/https proxy, comment out this connector.
 ==============================================================================================================
 -->

 <Connector port="8080" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
 maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
 acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

 <!--
 ==============================================================================================================
 HTTP - Proxying Jira via Apache or Nginx over HTTP

 If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
 Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

 See the following for more information:

 Apache - https://confluence.atlassian.com/x/4xQLM
 nginx - https://confluence.atlassian.com/x/DAFmGQ
 ==============================================================================================================
 -->

 <!--
 <Connector port="8080" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
 maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
 acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
 proxyName="<subdomain>.<domain>.com" proxyPort="80"/>
 -->

 <!--
 ==============================================================================================================
 HTTPS - Proxying Jira via Apache or Nginx over HTTPS

 If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
 Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

 See the following for more information:

 Apache - https://confluence.atlassian.com/x/PTT3MQ
 nginx - https://confluence.atlassian.com/x/DAFmGQ
 ==============================================================================================================
 -->

 <!--
 <Connector port="8080" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
 maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
 acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
 proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
 -->

 <!--
 ==============================================================================================================
 AJP - Proxying Jira via Apache over HTTP or HTTPS
 
 If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
 See the following for more information:

 Apache - https://confluence.atlassian.com/x/QiJ9MQ
 ==============================================================================================================
 -->

 <!--
 <Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3" />
 -->

 <Engine name="Catalina" defaultHost="localhost">
 <Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

 <Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
 <Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
 factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
 <Manager pathname=""/>
 <JarScanner scanManifest="false"/>
 </Context>

 </Host>
 <Valve className="org.apache.catalina.valves.AccessLogValve"
 pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
 </Engine>
 </Service>
</Server>

[Shannon S]

Thank you,

So using /jira will only work if you set it as the context path so localhost:8080 would work if you didn't change anything.

If you use the IP address instead does the same happen? There's no SSL set up?

Can you confirm each browser and version that you're able to replicate this in?

Thank you

Shannon

[Emmanuel Clay]

I have tested on both Chrome and IE11 and the same problem occurred on both. 

Tried both localhost:8080 and the ip address.  Both redirect me to  {localhost/ipaddress}:8080/secure/errors.jsp.  Both give a blank page. 

There is no SSL set up as far as I know.

Thanks,

Emmanuel

[Shannon S]

Thank you, Emmanuel.

I assume that's the latest Chrome version?

What is your Jira version?

When you look in your Jira error logs what do you see? 

You can also check the Developer Tools Network console in Chrome and see if it gives us any details.

Lastly, are you accessing this using a proxy? 

Shannon

[Emmanuel Clay]

Good news.  I got it working.

There were two things I did, not sure if the first was needed.

1) I noticed in the README file in the install directory, there was a step that was not I did not see on the Installing Jira Application web site.  This was installing JRE and setting the home directory.  I first did this.  I then uninstalled and reinstalled Jira the same way.  Still got the same issue.

2) I should have mentioned this earlier and I apologize for not but I was installing Jira on a separate drive instead of C.  During the install, I used advance and just changed C to D to point to the spare drive.  On this install, I left it on the C drive doing the "express" install option.  This worked and I was able to get through the remainder of the steps and get it up and running.

Thank you for your time.  I apologize about missing the detail that I changed the drive that the install was occurring on.

Emmanuel

[Shannon S]

Emmanuel,

Thank you for letting us know about that! Glad you were able to sort everything out. :) 

Take care,

Shannon