Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,276
Community Members
 
Community Events
165
Community Groups

Issues not showing in backlog

I created a new "company managed project" and an epic in it. I created issues in the epic using the link in its box but none of them show in the backlog. epic create issues.png

They are under the epic when I click on it:issues in epic.png

And they show in all issues:

all issues.png

So why can't I see them in my backlog? This is my workflow: 

workflow.png

 

2 answers

1 accepted

5 votes
Answer accepted

Hello @Michele Daigle 

What is the filter for your board?

Can you show us the Columns page under Board Settings?

This issues may not be appearing because

- they are being excluded by the filter used by the board

- the status that the issues are in is in the Unmapped section in your Columns page. 

I'll go get that now, but I do get this msg when I create a story in or out of an epic not showing.png

here are my columns, it is a sprint not kanban board so I don't want a backlog column in my sprint. No matter the status, they won't show on the backlog either. columns.png

It's asinine but this worked: 

columns2.pngbl workinhg.png

Like # people like this

Trudy, thank you for helping me out!

Hi @Michele Daigle i'm facing the same issue. Can you help me with how you got this sorted?

@Trudy Claspill how do I get the issues under unmapped section to my backlog/sprint?

@Mithila N Bhat 

Welcome to the community.

If you are using a Scrum board and you have Statuses in the Unmapped area, those statuses have to be moved to one of the columns you've defined in order for issues in that Status to display in your board or backlog.

If you are using a Kanban board and you have activated the Backlog view, you have to move the Statuses from the Unmapped area to the Backlog column.

Like Mithila N Bhat likes this

And that doesn't fix that user's issue or mine. I don't have this issue with my three other projects/boards either?

Thank you for helping out!

Thank you, Michele for updating the post with your solution :)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,537 views 37 45
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you