Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to build a JQL query that would rank linked Zendesk tickets by their ticket count?

We have a Jira-Zendesk integration running, and our support team will link Zendesk tickets for a common bug to one Jira ticket so we can track how many customers are running into the same issue. What I would like to do is create a Jira filter that will rank bugs that have linked Zendesk tickets in descending order. Problem is, I cannot seem to figure out what the appropriate thing, term, etc, to put in the JQL for the "Zendesk Support" custom field to pull that number of linked tickets into the query. Any ideas? 



3 answers

I don't use ZenDesk, so take this feedback with that in mind. All I've done is some internet searching and looking at ZenDesk documentation.

It looks like ZenDesk integration adds a "Zendesk Ticket Count" field to the JIRA issue that keeps track of the number of linked Zendesk tickets. If you want to filter based on the value of that field then it looks like the field name is "Zendesk Ticket Count" as per this document:

@Leah Brindley,

I would assume this JQL would return all tickets with linked Zendesk tickets:

Project = <your project> AND "Zendesk Support" Is Not EMPTY 

You can add ordering, but you should also be able to just add the Zendesk Support column to the view in issue navigator and click on the column title to rank them.

Hope this helps!

Thank you both for your answers -- I've already been able to filter for a list of Jira tickets with linked Zendesk tickets, what I would like to do is drill down to order the list by the amount of linked Zendesk tickets.

Screen Shot 2021-04-22 at 5.02.03 PM.png

I tried the "Zendesk Ticket Count" field but it's not working, I checked the Zendesk community boards and apparently this information -- about using "Zendesk Ticket Count" to filter, is no longer up to date. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket Pipelines

Bitbucket Pipelines Runners is now in open beta

We are excited to announce the open beta program for self-hosted runners. Bitbucket Pipelines Runners is available to everyone. Please try it and let us know your feedback. If you have any issue...

495 views 10 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you