Is it possible to build a JQL query that would rank linked Zendesk tickets by their ticket count?

Question

We have a Jira-Zendesk integration running, and our support team will link Zendesk tickets for a common bug to one Jira ticket so we can track how many customers are running into the same issue. What I would like to do is create a Jira filter that will rank bugs that have linked Zendesk tickets in descending order. Problem is, I cannot seem to figure out what the appropriate thing, term, etc, to put in the JQL for the "Zendesk Support" custom field to pull that number of linked tickets into the query. Any ideas?

jon.coon · Answer

@Leah Brindley did you ever figure this out by chance?

Gal Bayer · Answer

Hi Leah,

what did you use to count all linked tickets?

Leah Brindley · Answer

Thank you both for your answers -- I've already been able to filter for a list of Jira tickets with linked Zendesk tickets, what I would like to do is drill down to order the list by the amount of linked Zendesk tickets.

I tried the "Zendesk Ticket Count" field but it's not working, I checked the Zendesk community boards and apparently this information -- about using "Zendesk Ticket Count" to filter, is no longer up to date.