Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

If Sprint is Future and Not Made Active, then After closing the JIRA Ticket, Sprint goes missing.

If Sprint is Future and Not Made Active, then After closing the JIRA Ticket, Sprint goes missing.

If Any JIRA Ticket is created with Sprint as Future one which is not made as Active, then if we close the JIRA Ticket, then Sprint is showing as blank.

Actually, for our Product, Sprint is very important.

Can you please resolve the issue.

2 answers

0 votes
edwin vasquez Community Leader Jul 20, 2021

Hello @drcloudqa and welcome to the Atlassian community.

Are you saying that a task is created and added to a sprint that isnt active. Therefore, once the ticket is resolved, the sprint field goes blank. Is that right? 

Are you using Jira Software or Jira Service Management? 

Thank You @edwin vasquez  for your Response.

Yes. You are Right about the above Issue.

We are using Jira Service Management

0 votes
Daniel Ebers Community Leader Jul 21, 2021

Hi @drcloudqa

could you please have a look into the "History"-Tab of the issue to see what happened to the "Sprint-"field?

There could be some kind of Automation, a Post Function or a user that changes the field.

I am not fully getting your scenario - Jira Software is commonly the solution in the Jira family which uses a lot the sprint field, Jira Service Magement not so much. But perhaps you meant to include issues from a Jira Service Management project on a Scrum Board in a Software project to use it in a sprint? That way around it would make sense.

As stated in the beginning, please check first if there is a change for the "Sprint"-field visible.

Cheers,
Daniel

Thank You @Daniel Ebers  for your Response.

I rechecked the issue and could see that this is resolved after the Latest JIRA Upgrade.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

73 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you