I need receive an email when the priority change

reis
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March 21, 2024

I need create a rule where if the priority change to 'Highest' I will receive an email with the information. Is that possible ?

3 answers

4 votes
Jack Brickey
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March 21, 2024

Yes.

  • trigger - field value changes, priority
  • Condition - priority = highest
  • action - send email
3 votes
Sebastian Krzewiński
Community Leader
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March 21, 2024

Hi @reis 

 

You can use for that automatons. Great example (I think it is almost what you need) you can find here - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112184

 

Regards,

Seba

1 vote
Stephen Wright _Elabor8_
Community Leader
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March 21, 2024

Hi @reis 

Yes, this is possible - the rule might look like this:

  • Trigger: Field value changed
    • Field to monitor = Priority
  • Condition: Issue fields condition
    • Field = Priority
    • Condition = equals
    • Value = Highest
  • Action: Send Email
    • To = <email address here>
    • Subject = {{issue.key}} has moved to Highest priority!!
    • Content...
      • Hi User,

        <a href="{{url}}">{{issue.key}}</a> has moved to the highest priority.

        Thanks,
        Automation

---

I've used smart values here to dynamically refer to the key, and it's hyperlink.

You can add other smart values to dynamically show other issue information - see more on smart values on this help page.

Ste

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