I need receive an email when the priority change

[reis]

I need create a rule where if the priority change to 'Highest' I will receive an email with the information. Is that possible ?

[Jack Brickey]

Yes.

• trigger - field value changes, priority
• Condition - priority = highest
• action - send email

[Sebastian Krzewiński]

Hi @reis 

You can use for that automatons. Great example (I think it is almost what you need) you can find here - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112184

Regards,

Seba

[Ste Wright]

Hi @reis 

Yes, this is possible - the rule might look like this:

• Trigger: Field value changed
  • Field to monitor = Priority
• Condition: Issue fields condition
  • Field = Priority
  • Condition = equals
  • Value = Highest
• Action: Send Email
  
  • To = <email address here>
  • Subject = {{issue.key}} has moved to Highest priority!!
  • Content...

    • Hi User,

      <a href="{{url}}">{{issue.key}}</a> has moved to the highest priority.

      Thanks,
      Automation

---

I've used smart values here to dynamically refer to the key, and it's hyperlink.

You can add other smart values to dynamically show other issue information - see more on smart values on this help page.

Ste