I have added a new field to an existing ticket type. Why isn't the field appearing?

[Matt]

asf

[Burak Kaya]

If you an admin of Jira you're using, you can ask Jira itself in ticket.

Please follow screenshots below;

1-) Go to Admin button next to action buttons and click on "Where is my field?"


2-) Type the custom field name and Jira tell you what prevents you to see the field on screen.


It is a easiest way I believe. 

Hope this helps you.

Regards,
Burak

[Matt]

It says I need to set a value for the field ?

[Burak Kaya]

It means you did not enter a value for the field on creation.

According to the comment of you on above, I see you are unable to see it on create page, so you should add the field to create screen in Project Settings > Screens menu or directly screen panel page in admin menu. 

We can redirect you if you do not find the related screen. Please check this out first.

Regards,

[Matt]

So I get the feeling there is a problem with Scripted field for issue types.  I deleted it and used a similar field with a text type and it appeared. 

THANK YOU !!!

[Nicole Schedler]

Did you check that you added the new field to the right issue type (e.g. story instead of task)

[Matt]

I went back into the "Where is my field" and the Summary for Field Screen says "The field is present on the screen" but I don't see it when I create a new ticket 

[Jack Brickey]

do you still need assistance here? wasn't sure about "asf".

[Matt]

Yes please.  I added a new field to an existing ticket type .  When I create a new ticket I dont see the field 

[Jack Brickey]

are you on Classic project? I so go to project settings > screens and check the screens there to see if the new field exists. If not then add it to the appropriate screen, e.g. create or edit

[Jack Brickey]

oh...i see on server. still the Screens is the place to look.

[Matt]

Sorry - not quite sure what they means.  When will the field appear in the ticket ?

[Jack Brickey]

can you navigate to project settings screens? What do you see there for the issuetype where you added the field?

[Jack Brickey]

Fields (most) do not display until there is a value in them. So you need to ensure the field is in the "Edit" screen. Then Edit the issue enter a value and the field should display.

[Matt]

Scripted field 

[Matt]

So I removed the field i had added and tried a similar field which had a text entry.  The field showed up this time.  So there must be an issue with scripted fields 

THANK YOU