Hello @Kazumi Nozawa
What is the status of the issues that are not showing on the board?
For a board that is associated with a Business Project the configuration of the board cannot be modified.
I would guess that perhaps the missing issues are already Done and were resolved some time ago, and the default functionality of the board for a Business Project is to not display Done issues resolved more than 14 days in the past.
There is no way to update this particular feature of a board that was part of the Business Project configuration.
This feature can be edited in boards that are created separately from the project configuration process, but such boards were designed to be used with Company Managed Software projects. If you decided to create a separate board for this project, that new board might not behave the same way the original board behaves.
Correct. All the status of the cards that are not on the board is 'Done'.
I think @Trudy Claspill and @Fernando Eugênio da Silva are correct about the board configuration (not display 'Done' issues resolved more than 14 days in the past).
Do you know if there are any ways to update the business project configuration?
Hi! @Kazumi Nozawa
If this is a Kanban board, I recommend seeing the board configuration go to "General" and validate the following information:
What value is assigned to the "Hide completed issues older than" section
As in this example the value is for 2 weeks, this means that issues resolved more than two weeks ago will be hidden from the board. This happens to make the screen and column cleaner, but you can change it to leave all issues resolved or assign a longer period.
Another thing you can look at is the board filter, if the filter doesn't have a JQL indicating that only some condition present in these issues can make them go to the board.
I hope this helps.
If you have any questions, let us know :)
Thank you for your response! Unfortunately, I could not find the General configuration. I think it's because I'm using 'Business Project' template with 'Company managed project' and I probably do not have permission to change configuration.
I will ask administrator if they can change the settings.
Thank you for your help!
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