How to put a template in the description when creating the item?

[Mila Resende]

I'm trying to put a template as soon as I click to create an item. I've tried using automation and what I'm getting is after I create the item the description changes and that's not what I want. I want as soon as I click on Create, choose the type of task and the description appears.

[Carlos Faddul · Accepted solution]

Hi @Mila Resende 

If you want to see a "pre-fill" of your fields, there is no way to do this native in cloud

If you want to fill after creation, you can use automation

[Mila Resende]

I want it as soon as I click the Create button. 

[Carlos Faddul]

@Mila Resendein jira cloud it is not available, description in the field maybe can help you :\

[Jack Brickey]

Out of the box you can’t change the description field to include a template. A couple of options you do have:

• Rather than put the template into the description use custom fields to capture what day do you want to have included when opening a ticket. You can have validator‘s to ensure the user enters any required information.
• Consider a marketplace ad on app. Here is one that I found doing a quick search note that I have no experience with this app however it is free. description-templates-for-jira-cloud 

[Mila Resende]

I tried using the custom one and it still didn't work as I wanted

[Jack Brickey]

A custom “one” what? To be clear in my earlier response when I talk about using custom fields I mean that in Plural. That is let’s say your template has six fields that need to be completed. Moreover let’s save it for our really required and two are optional. In that scenario you could create those six fields within your Jira screen schemes and on the create transition you could make four of the six fields required. So again in that first proposal rather than putting the template in the description you simply require the feels to be completed as part of the Jira issue.

[Mila Resende]

I created a custom one and set it as the default, but it still didn't show up.

[Jack Brickey]

Again a custom one what? Do you mean you created a custom field and it did not show up in the create screen? If so please go to the screen scheme and ensure that you have that field on the create screen. 

[Mila Resende]

The custom field that I created when I click on Create it doesn't appear, it only appears when I save the card.

[Jack Brickey]

That means that your custom field is not on the Create screen but it is on the View screen. You need to make sure that you have the field on the create screen. Go to project settings > Screens and see if you have a create screen already that you can add the field.

[Tenzing Doleck]

@Jack Brickey 

I was able to configure this - but with an outstanding issue. 

The post function works in that it is copying the customdescirption field to the description field . However it only does so once ticket is done being created . Not at the moment when you hit create ..

So now when I hit create-- the description field is still bank . 

This is for company managed jira cloud - I would like the field to populate pre-creation.

Field is on the screen

This is my set up : 

[Kate Pawlak _Appsvio_]

@Tenzing Doleck , this is how the post function works - they're executed on the existing issue. You can't use it on the Create issue screen when you don't have an issue yet.

The same situation is with automation rules. You can do everything when the issue is created.

What I can propose is trying our free app called Issue Templates Agent for Jira. It allows you to create templates which can be applied on the Create Issue screen when you put the "template" phrase into the Summary field. 

Best regards,

Kate

Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

[Jack Brickey]

Hi @Tenzing Doleck , yes this is expected. The post function happens after the event.

[Tenzing Doleck]

:( thanks! @Jack Brickey