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How to put a template in the description when creating the item?

I'm trying to put a template as soon as I click to create an item. I've tried using automation and what I'm getting is after I create the item the description changes and that's not what I want. I want as soon as I click on Create, choose the type of task and the description appears.

2 answers

1 vote
Jack Community Leader Jul 15, 2021

Out of the box you can’t change the description field to include a template. A couple of options you do have:

  • Rather than put the template into the description use custom fields to capture what day do you want to have included when opening a ticket. You can have validator‘s to ensure the user enters any required information.
  • Consider a marketplace ad on app. Here is one that I found doing a quick search note that I have no experience with this app however it is free. description-templates-for-jira-cloud 

I tried using the custom one and it still didn't work as I wanted

Jack Community Leader Jul 15, 2021

A custom “one” what? To be clear in my earlier response when I talk about using custom fields I mean that in Plural. That is let’s say your template has six fields that need to be completed. Moreover let’s save it for our really required and two are optional. In that scenario you could create those six fields within your Jira screen schemes and on the create transition you could make four of the six fields required. So again in that first proposal rather than putting the template in the description you simply require the feels to be completed as part of the Jira issue.

I created a custom one and set it as the default, but it still didn't show up.

Jack Community Leader Jul 15, 2021

Again a custom one what? Do you mean you created a custom field and it did not show up in the create screen? If so please go to the screen scheme and ensure that you have that field on the create screen. 

The custom field that I created when I click on Create it doesn't appear, it only appears when I save the card.

Jack Community Leader Jul 15, 2021

That means that your custom field is not on the Create screen but it is on the View screen. You need to make sure that you have the field on the create screen. Go to project settings > Screens and see if you have a create screen already that you can add the field.

Like John Funk likes this

Hi @Mila Resende 

If you want to see a "pre-fill" of your fields, there is no way to do this native in cloud

If you want to fill after creation, you can use automation

I want it as soon as I click the Create button. 

@Mila Resendein jira cloud it is not available, description in the field maybe can help you :\

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