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How to prepopulate Description field (system field) for a certain issue type when creating it

Hello everyone,

I have read thousands of documents and tutorials but haven't come across one that suits my needs perfectly. Here's what I need:

For a certain project XYZ, I want the issue type Story to have the system field Description prepopulated / formatted in a way that the POs in our department can set up user stories in a nice visual way.

Using the following code in the description, when creating the issue:

{panel:title="User story"}
{panel:title="Acceptance criteria"|bgColor=#E3FCEF}


I get the following when hitting the CREATE button:


However, if I create an automation rule to prepopulate Description field (when Issue created, edit field Description with value x), it doesn't work. It creates the ticket, but blank, even though the automation rule log says the rule passed.

Anyone has any idea of how I can fix/resolve this? 

Thank you in advance!


2 answers

1 accepted

0 votes
Answer accepted

Hello @Mauricio Neves 

Have you looked at the suggestion to use a custom field and copy it to the System Description field, described in the responses on this post?

I have just seen this now, it sounds a lot of engineering from my side in order to have "colorful prepopulated description fields". I will come back to my teams and see what they think and if it is really really needed, I'll try it out. Thanks @Trudy Claspill 

OMG, that is a truly horrible solution...

Like Alex Mednick likes this

I believe that in order to identify any possible mistake it would be way more usefull to share the configuration of your rule rather than the formatting of the description field you're looking to get.

Hey Iago, this is the rule - but I already notice that it doesn't work because the trigger is when issue is created, and I would need a trigger "before issue is created, when issue type is selected". 

Or my brain can't think of anything else.


Like Iago Docando likes this

I can't get that working either... I tried

Screen Shot 2021-10-12 at 5.20.39 PM.png

but could not get that working either. Atlassian constantly disappoints me...

Jira core engineering team and Jira Product Mangement team are not aligned. They just created one, and community wants a good looking UX so they went with this. I also checked for this option, but they didnt make it simple. Have to live with this. 

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