How to automate time tracking on jira?

[Shams]

Hi everyone,

I have worked with Jira Service Desk (JSD) before an time tracking was automatic: Timer starting and stopping were triggered by task status changes.

In Jira, I noticed that time is entered manually and couldn't see the same option as JDS. Did I miss something or shall I use an add-on? Any suggestions?

[Yuliia_Borivets__SaaSJet_]

Hi @Shams 

Another solution that you can check if you don't want to enter time manually is Time in Status for Jira Cloud.  It's a top-rated time monitoring app developed by my team. 

You can watch how much time was spent in each status: 'to do', 'in progress', 'done', or any other depending on your workflow. This info will be available on your issue view panel:

You can also get the time reports in a table or chart view.

Hope you find this add-on helpful. Try how it works in the demo version without installing the app.

[Bill Sheboy]

Hi @Shams 

What problem are you trying to solve with automatic time tracking?  If this is an issue of reducing repetitive tasks, please investigate the built-in Automation for Jira rules.  Such automation rules would allow you to log time based upon status changes, as you note in your use case.

To learn more about this built-in feature, please see these sources:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453
• https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

Best regards,
Bill

[Shams]

Hi Bill. It's actually not for automation purpose, but to track the performance and productivity of users + SLAs.

[Bloompeak Support]

Hi @Shams ,

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

[Emre Toptancı _OBSS_]

Hello @Shams

Jira does not give this information out-of-the-box. The data you need is available in each issue's history but is no presented to the user as a report.

Since you are on cloud, you won't be able to access the DB to get this data out but you can build such a report yourself using the REST API (requires some custom development) or you can use one of the existing marketplace apps that provide this.

Our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status, assigned to each assignee, or assigned to each user group (this one is particularly useful for service desk operations that have Level 1, Level 2, etc support teams).

You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time. 

You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type). 

  

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/1211756

EmreT

[Rahul_RVS_Support]

Hi @Shams 

You can try out our plugin, The app provides 5 important features

Agile Tools : Epic Tree & Time in Status 

1) Worklogs & Time tracking Report :- Track time spent by resources with multiple filters / category / grouping features

2) Timesheet :- View/Enter your time spent for multiple days

3) Links Hierarchy :- View/Manage roll up for hierarchy (up to 10 levels), based on your Issue Links parent child relationship.

4) Epic Hierarchy :- View/Manage roll up for standard Jira hierarchy. Epic -> User Story -> Subtask

5) Time in Status :- More than 7 types of Time in Status reports to track your issues.

You can view the complete documentation here.