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Jira Software
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How can I close cases in a way that can no longer hide comments on them?

How can I close cases in a way that can no longer hide comments on them?

Even if I close the cases, my clients still can add comments on the cases. How can I change this?

1 answer

1 vote

Edit the workflow, and add the "workflow property" of jira.permission.comment.denied = true to the closed status

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Nic,

Where can I find the "workflow property" in my Closed Status?

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Click on the status when editing the issue and look for "properties"

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@Júlia Paschoal Borges

Go to Jira Administration
Select Issues
Click on workflows
Click Edit for the desired workflow
In Diagram view click on the "Closed" status and you should get a little popup window
In the popup window, click on properties and you should see a screen with 2 fields
Enter "jira.permission.comment.denied" in the Property key field
Enter "true" in the Property value field

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@Jonny Adams Thank you so much Jonny!

You were really helpful

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