I just upgraded JIRA Software/Core from 8.21 to 9.1. We are able to log into JIRA to open tickets, and we can directly access tickets. However, when we try to access administrative menus such as Projects we get an error -
HTTP Status 405 - Method Not Allowed
Type Status Report
Description The method received in the request-line is known by the origin server but not supported by the target resource.
Apache Tomcat/9.0.63
I think I have found the problem on our instance. I upgraded Jira Software from 8.x to 9.1.0, but Jira Service Management is still at 4.20
So I'll need to get JSM up to 5.10 and go from there.
Fixed.
I had to run the installer at the OS level for JSM 5.10.
This page is what got me in trouble: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-installer-938846937.html
"If you're upgrading both Jira Core/Software and Jira Service Management, upgrade Jira Core/Software only. You'll later upgrade Jira Service Management directly in Jira, without a separate installer."
There was no facility to upgrade JSM "directly in Jira" after I upgraded Jira Software to 9.1.0
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Kris - thanks for your input. That worked for me. Oddly, I was still prompted to update Service Mgmt in JIRA Applications after I ran the executables and brought JIRA back up. At least I got that far this time - last time I couldn't open any administrative screens. Next step...the cloud migration. :)
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I am experiencing the exact same problem, exact same scenario as Andrea's original post.
I narrowed it down to my two SERVICE Projects - SOFTWARE Projects work fine.
Jira Service Management, on premise install.
Browse Projects Page
Click on the Maintenance Project, URL = https://jira.ourdomain.name/browse/MAINT
URL changes to https://jira.ourdomain.name/projects/MAINT/queues which displays the Tomcat error page:
Type Status Report
Description The method received in the request-line is known by the origin server but not supported by the target resource.
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Hi @andrea price ,
On your upgrade report, was there any reported issues? Are you able to get to the troubleshooting and support page to see if there is any health issue? Also, take a look at your jira logs to see on further details on the issue.
Also, try logging into incognito incase something is cache.
-Ben
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No reported issues on my upgrade report.
Instance Health on Troubleshooting & Support looks good.
Running Log Analyzer now.
Thanks Ben.
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