ERROR - Issue can't be created due to the error/s [ The reporter specified is not a user.; ]

[Sinartis Support]

When trying to bulk create issues in Jira with the CSV import, I get this error:

ERROR - Issue can't be created due to the error/s [ The reporter specified is not a user.; User '***' does not exist. ]

 I tried using the User ID (found in "People" tab -> *** -> url bar) and the collaborator name (ex: "John Doe") and nothing worked for me.

Could it be a permission issue ?

Thanks for your help,

Santiago Sugrañes 

[John Funk · Accepted solution]

Hi @Sinartis Support 

You need to use the accountId. 

Got to Settings > User Management

Search for the user and click on the name. 

The accountId will be the long string of letters and numbers and dashes after /users/

[Sinartis Support]

@John Funk, thanks for your help.

Is there an alternative way than having to go through User Management Settings?

Ex: Fetching it trough an API or another page where I could find it?

PS: I guess you mean the string between "/o/" and "/user/", because the string after "/user/" is the same that you can find in "People" tab -> *** -> url bar (wich doesn't work).

[John Funk]

Sure the field is called accountID and you would probably be able to access it using the user's email address. 

[Sinartis Support]

Thanks so much :)

[John Funk]

You are very welcome. 

[Magdalena Zhisheva]

Just to mention that after couple of tests on our side I was able to solve this as during the map I perform the User ID CSV column to the actual user Jira Field, i.e. 

Assignee ID -> Assignee

Reporter ID -> Reporter

Watcher ID -> Watchers 

It also works for each custom Jira fields which are containing user list.

Hope it will help someone!

Best Regards,

Magdalena Zhisheva