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ERROR - Issue can't be created due to the error/s [ The reporter specified is not a user.; ]

Edited

When trying to bulk create issues in Jira with the CSV import, I get this error:

ERROR - Issue can't be created due to the error/s [ The reporter specified is not a user.; User '***' does not exist. ]

 I tried using the User ID (found in "People" tab -> *** -> url bar) and the collaborator name (ex: "John Doe") and nothing worked for me.

Could it be a permission issue ?

Thanks for your help,

 

Santiago Sugrañes 

1 answer

1 accepted

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Answer accepted
John M Funk Community Leader Jun 17, 2022

Hi @Sinartis Support 

You need to use the accountId. 

Got to Settings > User Management

Search for the user and click on the name. 

The accountId will be the long string of letters and numbers and dashes after /users/

@John M Funk, thanks for your help.

Is there an alternative way than having to go through User Management Settings?

Ex: Fetching it trough an API or another page where I could find it?

 

PS: I guess you mean the string between "/o/" and "/user/", because the string after "/user/" is the same that you can find in "People" tab -> *** -> url bar (wich doesn't work).

John M Funk Community Leader Jun 17, 2022

Sure the field is called accountID and you would probably be able to access it using the user's email address. 

Thanks so much :)

Like John M Funk likes this
John M Funk Community Leader Jun 17, 2022

You are very welcome. 

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