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Custom Field with table -how to configure?

Hi,

I'm trying to configure a table in a custom field using Text Field (multi-line).

I'm apparently not doing this right, as my print screen below shows I'm not seeing the table in the Service desk field. 

Appreciate any input on what I'm missing.

Regards

Rune

 

Customer field with table.png 

1 answer

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1 vote
Answer accepted

Hello @Rune Johannessen

Thank you for reaching out.

Checking the screenshots provided, I believe you might be misunderstanding where the custom field description is displayed in the issue view. Please, allow me to provide you with some details to ensure we are on the same page:

The description of the custom field is used to explain what is the purpose of the field in the issue view and in the Custom field page. That being said, the custom field description usually appears at the creating/editing issue view below the field value box, where the value for the field should be added:

Screen Shot 2020-06-23 at 16.35.55.png

In the screenshots you provided, you are pointing to the field value box where you should input the value for the field, not to the custom field description. That being said, if you want to add a default value (table) to the text field, you can do it by going to the option "Contexts and default value" in the custom fields page:

Screen Shot 2020-06-23 at 16.48.06.png

For more information about default values, please check the documentation below:

Configure a custom field 

Let us know if this information helps.

Hi Petter,

Thanks for your clarification, most appreciate your response.

I do have a follow-up question, can the table be visualized as a "table with cells" in the initial issue create screen for the customer (in the Service Desk portal)? 

As it appear below is not intuitive for the customer to interpret it's a table. 

Jira table.png

Hello @Rune Johannessen

Indeed, I agree with you that the wiki format displayed in the create screen of the customer portal is not intuitive. 

Unfortunately, the issue create screen (For the Customer portal and Internal UI) use the Wiki markup renderer, and that's what causes the table to display in that format. We have a feature request opened to change this to Markdown format where the table would be displayed as in the view issue screen:

Add support to the markdown formatting on the create issue screen 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As an option to make clear it is a table for your customers, we can only suggest including this information in the default value:

Please, fill the table below:

||Heading 1||Heading 2||
|Col A1|Col A2|

Let us know if you have any other questions.

Thanks again Petter,

I really hope Atlassian will prioritize issues like this. To be honest in 2020 this should not be an issue at all. These kind of view issues for the customer degrade the impression of this product. 

I've added my vote for the new suggestion. 

Rune

Thank you for your feedback @Rune Johannessen

Indeed, this behavior is a remnant from the old Jira renderer (Wiki Markup) that was updated to the new Markdown renderer (WYSIWYG).

I have added this community question as an internal comment in the feature request to ensure your feedback will be received by our PMs.

Let us know if there is anything else we can help with.

Like Rune Johannessen likes this

I have a working custom field with tables in it and I copy this default content 1:1 to another field. In the new field it's not shown as tabel anymore but as markup. Do I have to activate markup somewhere?

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