Clearing the value of multiselect field using automation for JIra

[Pratibha Tambakad]

I have two fields called 'Country specificity' & 'Region' and if Country specificity is set to Global in Edit screen the I need to clear the value of multi select field 'Region' using Automation for JIra.

Tried to achieve it using 'Edit Issue'  Action and didn't worked .please help me achieve this

[Florian Bonniec]

Hi @Pratibha Tambakad 

If you use edit issue action, select the field but let it empty it will clear the field values.

Regards 

[Hamza Chundrigar]

Yep, this also works.

I tested both {{clear}} smart values and left the field empty in automation, and both had the same outcome which cleared out the custom multi-select field values.

[Pratibha Tambakad]

Hey Bonneic & Chundrigar,

Requirement is quiet different here if you select the 'Country specificity' field value then Region field value should clear. I am not editing the field 'Region'. Region should work based on Country specificity field selection

[Hamza Chundrigar]

Hi @Pratibha Tambakad 

For your Edit Issue action try using the smart value: {{clear}}

Let me know if that works!

Best regards,
Hamza

[Pratibha Tambakad]

I have tried using automation rules and in Edit issue action we can pass only json.

I am sharing the screenshot, Could you help me to pass the smart value to Region field to clear the values

[Florian Bonniec]

You do not need to add anything, it should work the way you configured it.

It's wrote, this field will be cleared.

Regards