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Cannot add watcher

Hi Everyone,

I checked the other tickets regarding the issue not being able to add watchers, but it  seems, that I cannot solve my problem with the there found anwsers.

The problem is I have the permission to "manage watchers" but when I want to add a watcher, the list of possible persons does not apear.

But when I for example create a new ticket and want to add a new user as assigned person this works, I can see all users an choose one.

 

Does anyone have an idea, where I need to change a setting?


Thank you very much !

Jenny

 

4 answers

2 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Dec 30, 2020

Hi Jenny,

does the user you want to add to watchers at least have "Browse Permissions" on the issue you want to put him on?

This is basically based on the following article:
https://confluence.atlassian.com/jirakb/jira-user-cannot-add-watchers-to-an-issue-390496933.html

Regards,
Daniel

Hi Daniel, thank you, I will let that be checked!

0 votes
Answer accepted

Hi @Jenny Galow ,

users to whom you want to add as a watcher, have the permission to browse the project? these users can access the project themself?

Hi Monika, thank you, I will let that be checked!

@Jenny Galow you should also check the global permissions for that may be this permission is disabled globally. As we have 3 permissions (Link Issue, Time Tracking and add watcher) which are globally prerequists.

0 votes
Jack Community Leader Dec 30, 2020

@Jenny Galow , to be clear if you start typing in the provide input frame nothing appears? To be clear, whereas the Assignee field will offer options as soon as you click into the field, Watchers does not, you must begin typing. If you attempt every letter in the alphabet and nothing appears then this would be quite odd given you have "manage watchers" permissions.

Hi Jack, thank you for your Questions. Yes, nothing apears eather way. Maybe the browse permission is not given, I will let that be checked.

Thank you for your help, it was the thing with the browse permission (Global permissions/Browse users and groups) :-)

@Jenny Galow I am glad I could help you to figure out that was global permission issue. Thank you for accepting my answer.

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