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Blank Error on opening ticket

Powered Solutions
Powered Solutions March 6, 2019

Having an issues since upgrading Jira 8.0.0 where an error dropdown happens each time we open a new ticket. Problem being the error message is blank as per the attached screenshot.

How do i begin to diagnose this error? Is there an error log stored somewhere that logs these issues?Error - Jira.png

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Taranjeet Singh
Taranjeet Singh
Community Leader
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March 6, 2019

@Powered Solutions If you are using JIRA Server, You can check the Tomcat Server logs located in JIRA's installation directory at <JIRA-Installation>/logs/catalina.out

You can also check JIRA application logs located in JIRA's home directory at <JIRA-Home>/log/atlassian-jira.log

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Marty
Marty
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2019

Hi there,

you could try opening your browser console to see if there are any errors on the front-end.

For example, in Chrome you can go to View -> Developer -> Developer Tools.

There is an equivalent console for IE and Firefox as well.

I hope that helps1

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