Automation Rule to Populate a User Picker field based on another User Picker Field

Brittney Hinesly November 16, 2023

Today I spent a long time getting an automation to work and thought I'd share since I didn't find exactly what I was working on in the community forum.


I needed to populate the approver field with the selected manager from the JSM request.

the rule I created was 


When Issue Created

If: Issue Fields Condition

     Request Type


     "Find Request Type Name"

Then: Edit Issue

More Options

     Additional Fields

                "fields": {
"Approvers": [
                "accountId": "{{issue.customField_xxxxx.accountId}}"


1 answer

0 votes
Laurie Sciutti
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 21, 2024

Thanks for sharing, @Brittney Hinesly !

Suggest an answer

Log in or Sign up to answer