Automation Rule to Populate a User Picker field based on another User Picker Field

Brittney Hinesly November 16, 2023

Today I spent a long time getting an automation to work and thought I'd share since I didn't find exactly what I was working on in the community forum.

 

I needed to populate the approver field with the selected manager from the JSM request.

the rule I created was 

Trigger:

When Issue Created

If: Issue Fields Condition

     Request Type

     equals

     "Find Request Type Name"

Then: Edit Issue

More Options

     Additional Fields

          {
                "fields": {
"Approvers": [
          {
                "accountId": "{{issue.customField_xxxxx.accountId}}"
          }
     ]
  }
}

 

1 answer

0 votes
Laurie Sciutti
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February 21, 2024

Thanks for sharing, @Brittney Hinesly !

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